Go to "How to repair lens error (or E18 error)" page Post your lens error experience

Posted November 17, 2011 1:37 am

T. Ylostalo

SX200IS little over a year old, no dropping or banging, one time just started the camera and got this error.

Posted November 15, 2011 9:22 pm

Tim Kettler

I have been using it for awhile. Overall no problems. Just have to watch when the battery is low. Pictures become slightly fuzzy.

Posted November 13, 2011 12:51 am


Oh man, the Canon. I have been shooting with the Canon for a long time and it has been a a complete pain. I would love to know how other people feel.

Posted November 12, 2011 10:08 am


I hit the camera and it worked! Thanks for the advise.

Posted November 10, 2011 9:22 am


I found this website while searching to see if anyone else was experiencing same issue I have, mine is a powershot A3100-IS not very expensive, but thought it would last more than 11 months... Lens is stuck out and my messages reads "Lens Error, camera will power off, restart camera" it beeps several times and makes a funny noise as it tries to turn on. I have sent complaint to technical support and the told me to recharge battery and try again, well that didn't work so they want me to send it in to get evauluated, of course the repair will cost more than the camera as I've read from others, this is crazy, I'm glad to see there is a class action suit.

Posted November 9, 2011 8:08 pm


My camera has done this a few times. I thought Canons were supposed to be one of the best. I take excellent care of my camera and now at the worst timing possible it has done this and the lens won't go back down. Very disappointed!!!!!!!!!!!!!!!!!!!!!!!!!!

Posted November 8, 2011 8:32 am


ive finally gotten myself a powershot S95. thinking i'll get great shots at christchurch BUT the moment i switched on my camera,
killed my holiday =(

thank god to this webby ( while back in homeland) i hit the lens while switching on the camera, IT WORKS AGAIN!! =D

Posted November 8, 2011 3:07 am

Louis van Hoye

Had the lens error out of the blue on my Powershot A1100IS I bought last year April in the US. As I live in Belgium, warranty was no longer valid. First I contacted Canon: told me repair would cost 150 EUR (yes! more then the cost of the camera). So at first I though I'd just buy a new one. But then I gave internet a chance and stumbled on this great site. I tried a combination of the AV-cable, tapping on the side and softly wriggling the lens and yes - it's working again. Will clean it with compressed air to be sure. Thanks for the great tips.

Posted November 7, 2011 8:17 pm


It seems it is more than just having the lens not operating. I did the fix the way that it was recomended and it work for one shot and then would not retract and showed the same error. I think that it is the motor that is a fault and I think mine is shot.

Posted November 7, 2011 7:49 pm


Hi there!
I'm currently using my second Canon A610.
I used the last one for almost 3 years, including Bike, Kayac and other bad treatment. This second one made some 30.000 pictures (I converted it to shot Time-lapses)... and today, after few shots, it returned me an E18 error!

I try everything from this page except disassembling, but nothing worked.
Use a voltage selector charger in the charger input / INstead of 3.5V (nominal for my device), I put 4.5V and I started perfectly. I shutdown and restarted few times and now it's working with the insde battery.
Good luck!

Posted November 7, 2011 5:02 am


Have the E18 error showing up on my Canon P/Shot S60. I have tried everything & it still does not work!
Never again will I buy a Canon, this is going in the bin!

Posted November 6, 2011 1:28 am

Mrs J Hutchinson

Many thanks to website, I followes instructions removed filter from front of lens,blasted air through (tapped at usb port first) and my canon powershotA95 now works fine

Posted November 5, 2011 2:09 pm


My Canon POwer shot SD1200 IS was working great. I took care of it etc. THen on day, out of the blue it stopped working, the lens will not retract and it displays the message "Lens error, restart camera" How can I fix this?

Posted November 4, 2011 7:34 pm


Well, my Powershot S2IS is still acting up with the E18 error (see my posts below). It was working for one day and then today it is behaving badly again - I will have to try other options.

Posted November 1, 2011 1:09 am


My A95 which has worked problem free for 6 years suddenly had an E18 error. camera powered on and lens extended all the way but when powered off would not retract,I went and googled for solutions tried to tap it upside down to free any dust, then used canned air,no use. So gave it a whack with my palm, success! lens retracted and powered off,but when I switched it on again it beeped, showed E18 still and shut itself off, then a scary grinding sound was heard from behind the lens housing,uh-oh. Canon said let us fix it for almost $90! So after checking on fixit website, I tried one of their solutions, to gently push down on the lens side which had a slightly bigger gap from the housing than the other side, did not hear a click noise as fixit suggested but after powering up once more, ta-da! Camera was lit up and asking for it's memory card, I could not believe I had fixed it, phew! Happy I tried some of these tips, hope this helps others with the same problem. Thnx God.

Posted October 31, 2011 6:49 pm


I just captured some video footage, shut the camera off, transported the files that I had on the card to my computer, put the card back in, and turned it back on to hear the beeps and read the error18 message. i can see that the lense isn't fully seated. The shutter is not closed obvioucly either. I tried all of the T.S. steps listed to no avail. Was considering purchasing a Canon SLR but after reading of Canon's failure to responde to this am having second guesses.

Posted October 30, 2011 11:27 am


Since my earlier post this morning, I tried gently applying pressure on the lens and wiggled it (it was stuck out) as I turned the camera back off, and was able to get it to retract. Now it is working fine after several times (knock on wood!).

Posted October 30, 2011 11:02 am


Went down to Cherry Creek this morning with my PowerShot S2 IS and took a few nature shots - then I got the dreaded E18 error for the first time. I could hear the camera clicking a few times, then the quick beeping, then the E18 error. I am glad I found this web site with repair instructions - I don't want to wait for Canon to repair it.

Posted October 26, 2011 6:47 pm



Posted October 21, 2011 10:32 am


I dropped my camera and this error showed on my screen and the lens was stuck out. I tried smacking the camera and now it won';t turn on. Geez! I really wished I would have just gotten it fixed properly, now who knows if it can even be fixed.

Posted October 21, 2011 3:08 am



Posted October 17, 2011 7:17 pm


The same issue I got is with PS SD1300 IS

Posted October 17, 2011 7:16 pm

Joe Zhou

I got exact error Lens Error, restart camera. I power off and power on the camera, still issue persists.

Posted October 12, 2011 6:21 pm


So glad we found this site! I've had my Canon A75 for about 8 years and it was put through a lot. I dropped it many times and used it all the time. When E18 appeared, I just about had a fit, because I love this camera so much... the quality of the pictures was superb, flawless. After removing the batteries for a few weeks until I found this site, I put the batteries back in and it worked again like new! During that time however, I had purchased another Canon A75 refurbished online and it too showed an E18 error after a few weeks. A good couple of taps on the rubber USB cover and it too was good as new once again! Glad to have two :)

Posted October 11, 2011 10:05 pm


We've been having this error for a while now. Thanks to the info on this site we fixed the problem (for now). It was the tapping that worked! Saved us $89 that it would have cost to send it away. Thanks so much!

Posted October 11, 2011 3:40 pm


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Posted October 11, 2011 3:22 pm


My camera was dropped causing the lens to remain extended. I tried compressed air and mild manipulation, removing the batteries etc. Finally I pressed hard on the lens while turning it slightly and it recessed into the camera. Once I turned it back on it worked perfectly. Thanks for the tips!!

Posted October 10, 2011 1:34 pm

Shawn Marie Hardy

I have a nice little PowerShot SD500 and sadly, I dropped my camera in the sand--it was off when I dropped it. When I turned it on after brushing the sand off the lens would not retract and the image in the window was blurry, as it wasn't focusing properly. Bummer! I have not attempted trying to have this fixed and I think I'll just go and buy a new camera. I need it all the time.

Posted October 9, 2011 2:24 am

Greg Dixon

I have a canon ixus 105 displaying the message "Lens error. Will shut down automatically. Restart camera". My brother-in-law has the same camera and had the same problem on a recent holiday in Italy.

Posted October 8, 2011 7:38 am

Jo Grazide, Digital Artist

# 1, 2 & 3 worked. I removed the battery (again) and left it out. left the card out. Tapped, and it worked. It sounds like it needs lubrication, but I also airblasted it and will keep an eye on that scratchy sound. Thanks!

Posted October 5, 2011 9:29 am


I dropped my Canon and I got the lens error. I tried smacking it and it broke my flash. I regret doing the smacking thing. Should have just gotten it fixed properly from the get go. I'll see if a shop can still fix it, I love my camera. Canon SD870 powershot

Posted October 4, 2011 3:03 pm


I have a CANON Digital Ixus I Zoom, and it shows the damned E18 error. I will try to solve by myself :(

Posted October 3, 2011 11:49 am


My PS515 failed after 3 years. The drive for the lense got noisey and the lense stayed out. Tried the home remedies. The camera shop where I purchased it stated it was not worth fixing and asked if I wanted to buy a new one. I will be sending it to www.cameraandparts.com as recommended on this site.

Posted September 28, 2011 6:53 pm


I have also tried calling Canon and telling them about this site. They became rude and defensive telling me I caused my camera to break. That was enough for me. I called another shop and they were nice as can be.

Posted September 28, 2011 11:21 am


My thoughts exactly with Canon Service. I sent them my camera which had this lens error, I was still within the warranty. They said my camera got sand in it and it caused the lens error which I know was not possible. Then they changed their story and said it may have been dropped. They didn't cover it, my camera was only used indoors. It's being sent to another shop right now who had a more reasonable rate to fix it. I would keep away from Canon for any kind of repair service. They are too high in the cost of the repairs and they are quick to blame the customer at the same time.


Posted September 28, 2011 1:53 am


I forget to add, my camera is the SD950IS. It's working great now since having it repaired.

Posted September 28, 2011 1:52 am


I can add to the comments below, Canon is hideous for repairs. They way overcharge and they are rude in that they blamed me for the lens error. The independent shops are familiar with getting the camera working right. Canon quoted me some huge rate, not what I was quoted by phone. The independent shop I used was under half the price and the work was wonderful. Canon should be avoided at all costs for these repairs unless you want to pay through the roof. The independent shop I used was much better for my repair.

Posted September 26, 2011 10:49 am


In response to phillippa lack below;

That doesn't surprise me about Canon, they are horrific for service. I used them in the past and words can't express the disappointment with them. And yes, the staff gets rude when you back them into a corner because your camera broke after they fixed it.

The smaller shops are way way better. For starters, they are much cheaper for the repairs and they seem to get them right. I've had two Canons repaired by a smaller shop and both have been all out perfect. With the smaller shops, my guess is you get a technician who is more experienced than the people Canon probably brings on board to handle their enormous volume of repairs that I'll bet they get.

The first Canon I had repaired by a smaller shop has been going on two years and it works the way it should, perfectly! The second camera was dropped and they fixed it for me too, I've had it back about two weeks now and I put it through the test on a recent vacation, perfect again! So my advice which is based on experience, unfortunately I would not put Canon at the top of my list for fixing these, the smaller shops tend to be a lot better and get them right once fixed!

Posted September 26, 2011 7:08 am

phillippa lack

I got this E18 error and called Canon. Sent in the camera for repair. Camera came back same error. Called and sent it in again. Both times had to pay. Then I could not zoom. Called again and sent it in. Some months later, (today) same error. I found the folks very unresponsive and abrupt and rude. I have now paid for the camera through the repairs. If there is a class action suit, count me in! not good support at all and very uncooperative.All they wanted to do was sell me a lesser camera

Posted September 22, 2011 11:24 pm


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Posted September 18, 2011 10:03 pm

Diana Stevens

I have an Ixus i7 which has just developed a similar problem. I don't get the E18 error message just
'Lens error. Restart the camera'. Having done that the lens closes but reopens and I cannot get it to do anything more than that. Am on holiday just now (sick that the camera stopped working) but will have a look at the diagrams when I get back home. Has anyone else had problems with an Ixus i7?

Posted September 13, 2011 12:08 pm


Successful while pulling the lens out. Thank you!

Posted September 13, 2011 12:10 am


I tried the fixed in order and was sucessful with pulling the lens out while turning it on. It was a bit cranky after that but has smoothed out after some use. Thanks for the advice gang!

Posted September 12, 2011 6:47 am


My PowerShot sx100is started having focusing issues shortly after the warranty expired and after a while, when it would work on occasions, mostly when not zooming, it finally developed the lens error message and got stock with the lens half-extended.

Posted September 6, 2011 7:53 pm


I have a Canon s5is and just got this error message today. Not mishandled as far as I know. Bought it in late 2007 so I guess I've been lucky it has happened until now.

Posted September 6, 2011 11:31 am

jos sur bab

My canon powershot A2200 has developed the E18 problem today, just after purchasing before one week. I did scold my daughter thinking that she had mishandled it and the shop boy sweared that it occured because i have mishandled it. i started to believe the same till i came across the net dealing the problem. now i can refer the shop boy to have a look at your website. GREAT work. Thanks a lot.

Posted September 5, 2011 3:42 am


Thank you,a bit of banging and cleaning saved me a couple of bucks, thank you for this info.

Posted September 4, 2011 2:16 pm

M. Walker

I can tell you from experience, it is much better to have to camera serviced professionally than to do the banging thing. When I camera developed this problem from sand in the lens I had it serviced professionally for not much, it has been better now than the day I got it!

Posted September 3, 2011 2:41 pm

BetterLuck Here

I Googled "lens error" and found an excellent site that helped me repair my camera. It has lots of tips to try for this problem:


Posted September 1, 2011 1:14 pm

M Zaki

My Canon Powershot SD30 gave me the same message and I wasn't about to pay their technicians over $80 just to look at it and give me an estimate of the repair costs. I'll be buying a Panasonic or Sony next and an done with Canon!!!

Posted August 31, 2011 8:18 pm


It worked!1 Thank you so much for the advice. I have a Canon Power Shot. After getting the lens error message I found this site and followed the instructions. I tapped it a few times on the padded area, blew around the lens connection and twisted the lens a little and it's fixed. Thank you sooooo much!!

Posted August 29, 2011 7:22 pm


I agree with Doug below. Canon is not an option for me on fixing fine. Dealt with them and it was awful and they blamed me too and they charged me an awful lot to fix it. I've used an independent shop before with much better results. I just dropped my G9 and got the lens error, I'm going with an independent shop, forget Canon's service for getting this problem fixed.

Posted August 29, 2011 8:01 am


Lens error message appeared on my CANON PowerShot SX200 IS after apparently normal use.

Posted August 29, 2011 3:15 am


I forgot to add my note to Paula.

There are lots of great companies out there that can fix these. Keep away from Canon as they overcharge on these repairs, most other places are less. Plus some of the smaller shops have technicians who are extremely skilled on these products. With Canon, you're just going through a huge line and a technician may get your camera and could care less on the quality of work. The smaller shops are much better for these (my opinion based on two dealings with a smaller shop versus Canon). I really think the smaller shops put more time and care into the work they do since they're reputation and name is riding on the quality. Do not go for Canon's loyalty upgrade thing, that is a mistake. I've been there and done that, a big mistake when you compare the cost.

Find a place that works on digital cameras and not Canon. A lot of the shops will service the lens properly so you won't have the lens error problem again. Look in your phone book for an electronic repair shop that works on digital cameras. Most of them will work on all the major brands. It's hard sometimes to get the no name cameras fixed because of parts but lots of places fix Canons. Don't pay more than $125, it should be about $100 or maybe a little more. Check your yellow pages or online. There are lots of places out there and most are very reputable. Canon should be the best and I'd say they're the worst place because of price and workmanship. I am talking from personal experience in ealing with Canon's service center.

Posted August 29, 2011 3:01 am


To Christopher "former Canon employee" below

While I personally appreciate your input, you are way off on how Canon does things. Let me start by telling you I am a semi-pro photographer and I have owned many point and shoot camera over the years along with a 5D and a 7D DSLR.

The brand I have owed in the point and shoot cameras are Canon, Sony, Lumix and one crappy Nikon. Not just four point and shoot cameras but several. First I'll admit, this lens error sucks but it happens on all the brands, Canon's are actually pretty good overall in the sense that the e18 / lens error is not as common as some of the other brands. So in Canon's defense, they are somewhat more reliable than the other brands and they perform way better in picture quality, I'll give them credit there.

Now for the bad stuff! I bought a Canon camera and had it for three weeks, the store refused to take it back when it got a lens error unless I paid a 15% restocking fee, so I decided to use the warranty and send it in. Big Mistake! Canon blamed me for the lens error by saying I dropped it, THAT WAS NOT TRUE! Then the story changed and I got sand in it, IMPOSSIBLE! I ended up paying a fortune to fix a three week old camera that I did nothing too. I get it back AFTER PAYING and it worked nicely. Six month or so later, it got knocked out of my hand at an amusement park and of course I got a lens error. Fine, I'll take the blame for that. I sent it in and they wanted a fortune again even though they quoted me a lower price by phone. So since it had been broken twice and it did take a hard hit onto the cement, I opted to go for Canons loyalty program and get a refurbished camera. NEXT BIG MISTAKE. They said that although they call them refurbished, the camera was really new, NOT TRUE. I also found that although they claimed this huge discount for being a loyal customer, THIS WAS ALSO UNTRUE. I had to give them my current camera and then pay for the refurbished camera (although they said it was really new when it was clearly not). After all of that, I found online the model they were offering me was way cheaper, plus it would have been new and I also wouldn't have had to give them mine.

So the refurbished camera came and work for a week giving me multiple lens errors during that time. I called Canon and they promised no help until they looked at it. Guess what, my fault again when I did nothing but carefully use the camera for a week.

I stick with Canon because they do make the best digital cameras but they should own up when the camera fails and not acuse the customer and say they caused the problem. All the other companies of these cameras do the same thing. Stick with Canon for these smaller cameras, they are great.

If you're under warranty ow even out of warranty, no way would I deal with Canon for a lens error. If you worked there you know the routine, from what I understand they almost never cover that problem and charge the customer a fortune to fix it. Their loyalty program is the worst because the refurbished cameras they offer have quite the track record for failure. I would have like to stick with the original since I actually new the history on my camera and just got it fixed. I will NEVER send another camera to canon for repair. They have the worst repair service and upgrade loyalty thing I have ever dealt with. And they should tell people the loyalty cameras are new, they are NOT. They are scratched and used cameras, while the condition was good on mine, it was clearly not new. And who knows the history on the thing.

Stick with Canon, get it fixed if it breaks, but not by canon!

Posted August 28, 2011 7:37 pm

Christopher Martin

As a Former Employee of Canon:

E18 is an old standard error code, it's exact meaning is that there is an error operating the lens. Most often, this is an error extending or retracting.

Most common cause of this is impact to the lens assembly or obstructions (like sand in the gears). This can often be simulated on a perfectly healthy camera (with risk of damaging the camera) by physically blocking the lens from extending.

This is not a reasonable issue to repair at home as Point&Shoot cameras are tightly packed pieces of electronics and can be very difficult to work on.

The reason this issue has become so well known online is that Canon is one of the top two camera manufacturers and they use the same error codes across all Point&Shoot cameras (after all this, they updated newer models to instead display Lens Error instead of E18).

However, if they have not ended the program since I worked there (about 3 years ago), they were offering an exchange program where you could for a hefty discount exchange your broken camera for a refurbished newer model.

To contact Canon, they offer phone tech support at no charge for the lifetime of their cameras at 1-800-OK-CANON.

For Paula who posted just prior to this, I would highly suggest this route as it may exactly what you're wanting. That, and your kid almost certainly dropped it if she's getting an E18.

Posted August 28, 2011 7:33 pm


I have a Canon PowerShot A95 that I purchased in 2004. I just recently received the E18 error. I follwed steps 1-4 on http://www.e18error.com/repair.html and some combination of those steps resolved the issue and my camera is working again. Thanks! :-)

Posted August 27, 2011 10:53 pm


My PowerShot A620 is Displaying the E18 error. My teenage daughter took it on a trip and I suspect she dropped it. The camera is old, but I can't find a new one that has the feature I want in my price range. I saw several postings about having it repaired. Are most of the online camera repair companies honest and reliable? I would rather see if it can repaired than try to replace it.

Posted August 26, 2011 5:22 pm


i've been an avid canon fan and have used their cameras for a while. no idea why this should happen, been careful to use it in ordinary conditions. Can't find an online solution - keep getting sites which want to charge for a solution. Sort it canon or I'll go to olympus, nikon, samsung, you cheap skates.

Posted August 19, 2011 12:19 pm

H Patel

I dropped my Canon PowerShot SD1200IS while it was on and now I have the lens error. I tried cleaning the dirt and it didn't work. What should I do next? Warranty is over.

Posted August 18, 2011 12:19 pm


I agree with Tim Cavanaugh and Curtis. If your considering switching to another brand, don't do it. Canon makes the best compact cameras, image quality is terrible on most all others. And, Curtis is right about lens errors on other brands, they all have this problem and it's usually what he said that causes it. After a trip to the beach, mine got the lens error, so I'm sure a grain of sand got into the lens. I had a Casio camera before and after two lens errors I gave up on it.

My advice, if you have a lens error, get it serviced professionally. Once these cameras are serviced properly, they tend to be very reliable. Drop it again or get sand in there, it's going to happen again. I just had my Canon sd900 serviced and the lens is smoother than it ever has been. This time I'm going to buy a case to protect it. I had mine serviced instead of buying a new one because most of the older Canon Powershot models perform better. A lot of the newer models got worse making the low cost of repair make much more sense. My Powershot is up and running again so I'm glad I went with repairing mine. Stay away from Casio Exilm, they are the worst. Picture is the best on the Canon Powershot models, they consistently beat all other brands of these cameras in the reviews. I'm sticking with my Canon.

Posted August 17, 2011 12:17 pm

Tim Cavanaugh

Curtis makes a great point. Image quality is very poor. Great camera, but again if you are concerned about image you may have to think twice.

Posted August 17, 2011 11:53 am


To Maria below. You said your next camera will be a Nikon? For the record, next to Sony, Nikons are about the worst for lens errors and their image quality is terrible. I've had this problem on many of of cameras over the years, when I researched this problem in the past I found out that Sonys top the list for this lens error problem. It just happened to my Canon which has actually served me well. I'm having mine fixed because I love my Canon. Although I've been to the beach with it on many occasions, I have always been very careful with it when I'm there. So I don't know what caused my lens error but it might be sand, I'll wait for the shop to tell me. But as a word to the wise, the Canons perform better than all other point and shoot cameras out there and even though they do get lens errors, it is not as common as the other brands exhibit these problems. I don't like to see people blame a company or product when it's usually the person using it probably didn't keep it in a case or maybe had it around the beach, or maybe even dropped it.

So don't blame Canon for something you may have caused. Have it checked first and when they find dirt in the lens, come back and admit it. Canon makes the best point and shoot cameras by the biggest long shot. Though I don't know why mine just got a lens error, I suspect there will be dirt or something in there as had happened to my cameras that I had in the past, which by the way were not Canon. I'm hard on my cameras so I expect things as this can and will happen. I've dropped my Canon twice in the past and nothing happened, we'll see what the problem is with it but I suspect dirt got in the lens. I don't believe these just break for no reason. And if you change to a Nikon, you'll eventually be back to a Canon. So many forums talk about people with Nikon and lens errors and they say they will switch to Canon. When they do, they usually come back to say how much better the Canons are and the difference in photo quality. To each is own but the majority of every forum on the net will show users favoring the Canons over everything else. Why is that, their cameras outperform the other brands out there. And if you didn't take your camera around dirt or sand and you never dropped it, then maybe it did break. Products fail everyday but Canons are a good product as you know, don't bash them when you don't know for sure what brought the lens error problem on your camera. The camera is not just going to show that error for no reason.

Posted August 17, 2011 11:05 am

Randy Palmer

I would be curious as I have had nothing by problems with mine.

Does the flash continually work for you? Between taking mine in and the money I have spent, should of just bought a new one.

Posted August 17, 2011 3:39 am


E18 error wirh an Canon ixus 50. we did take care and used it not quit often

Posted August 16, 2011 3:37 pm


I bought a Canon PowerShot SD1300 IS less then 9 months ago because my Kodak stopped working. I bought a Canon because most people sing the praises of how great they are and loved it. Then today I went to take a video and BEEP BEE BEEP LENS ERROR WILL SHUT DOWN AUTOMATICALLY RESTART CAMERA. I haven't dropped it or taken it to a sandy place. I have no idea why this happened but I'm seriously ticked off. My next camera will be Nikon instead.

Posted August 14, 2011 11:22 am


My G9 has never been dropped and has been well taken care of (mostly because it is very expensive). I Took it on a trip to Yellowstone this week and got the E18 error. None of the home fix suggestions were sucessfull. Now I am just pissed!

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Posted August 10, 2011 10:32 pm


Went to turn on my trusty A710IS and encountered the 'Lens error, restart camera".

Tried many of the variety of suggestions re: E18.

Only a quite firm banging of camera on desktop achieved result (placed soft paper to minimise damage). After a couple of bangs of front side, the lens moved a little way out. Repeated and added bangs of the side, lens moved further out. Repeated, and all seems OK now.


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Posted August 8, 2011 4:37 am


I had the E18 problem that i solved blowing at the lens and cleaning the spaces between the lens how they say in the post. thanks

Posted August 8, 2011 1:35 am

Luralene Schultz

I have the PowerShot SD550 and just got the E18 message. My camera is always kept in the case so I know there is no sand or dirt as the problem. I was in the middle of taking pictures and noticed that the camera didn't see to want to zoom then when I tried to turn it off I received the error.

Posted July 31, 2011 11:07 pm


We had an E-18 error. We messed with the lens, gently forced it back. After several tries is seems to have worked itself back into alignment. It seems to work fine now.

Posted July 31, 2011 8:56 pm

matt kinzelman

just happened on a tried and trusty old A95. I keep it always in an underwater housing unles changing batteries. This model did have a faulty imager but was repaired at no cost bu Canon as it was a common defect. I'm surprised by lack of response to E18.

Posted July 30, 2011 11:40 am


we have the problem with the powershot A495, suddenly the lens didnt move anymore the camera is only 2 months old

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Posted July 26, 2011 3:14 pm


I dropped my powershot SD700 on the carpet and it showed lens error message short after the warranty expired. I didn't search and send it to a camera repair store and cost me $280 to get it fixed. Several months later, when I picked my camera from little table, the rope caught my wrist, the camera in case slided on my leg and fell on carpet. I thought it's should be no problem. Guess what, when I open the camera to check. the "lens error" message showed up again. It even doesn't close up anymore!!!
I should have searched the web and through it away at the very first time! I hate Cannon!!

Posted July 26, 2011 3:13 pm


I dropped my powershot SD700 on the carpet and it showed lens error message short after the warranty expired. I didn't search and send it to a camera repair store and cost me $280 to get it fixed. Several months later, when I picked my camera from little table, the rope caught my wrist, the camera in case slided on my leg and fell on carpet. I thought it's should be no problem. Guess what, when I open the camera to check. the "lens error" message showed up again. It even doesn't close up anymore!!!
I should have searched the web and through it away at the very first time! I hate Cannon!!

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Posted July 21, 2011 12:42 pm


I have a canon powershote SD1300. I followed the steps and now my camera works again. Wow! Thanks.

Posted July 20, 2011 11:06 pm


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Posted July 20, 2011 7:05 pm

Dr Salmon

Canon IXUS 120 IS. In my case, I ll remember having taken big risks to shoot a beach at sand level. Sand rolled for some time, I blew it whenever I saw it. Until the fatal message. I now completely dismanteled my camera, still found some sand, indeed, also by the motor. Will now take time soon to clean thorouly, after closing it, who knows... I ll keep posted. Thx for keeping this website. Congrats to folks at Canon for such a piece of engineering, whatever may happen !

Posted July 20, 2011 12:55 pm


Lens Error, restart camera.
I have bought three different models of Canon Cameras and given them as gifts to friends. Each of them with in two years developed the same error.
Canon, is shooting themselves in the foot by not fixing this E-18 error problem.

Posted July 19, 2011 11:00 pm

Steve S

Alas...another canon powershot fool with a lens that will not retract. I no longer have a warranty so will try and open it and repair it, but.... I took very good care of this camera and will NEVER buy another Canon product

Posted July 18, 2011 6:04 pm

Alan Evans

I have a SD1200 IS that has just given me the E18 error.Not dropped well looked after and stored properly.Canon know about this problem and quote $129 to fix and suggest you buy a new camera with 15% discount !!!
Anthony Dengs post on this site states to gently tap the camera on the USB plastic cover -- well it works lens popped out and retracts normally.
Thank you guys very much and you know what for Canon maybe my next camera might be a different brand !!!

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Posted July 13, 2011 6:14 pm

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Posted July 11, 2011 2:27 pm


My lens retracts now but it won't focus??

Posted July 7, 2011 6:43 pm

barbara norris

I used your instructions to repair my camera, and the tapping on a hard surface worked!!!! Thank you! The camera shop said it couldn't be fixed, and I'd have to buy a new camera.

Posted July 6, 2011 5:09 am


A80 has been giving this error after 7 years of good service - nothing in the manual to explain it, so have been quite frustrated. Will try to fix it with the help of your repair guide.

Posted July 4, 2011 10:49 am


I've had this Canon SD400 Digital Elph for at least 6 or 7 years. It's worked great until recently it was dropped and the lens was completely messed up and I continued to receive the E18 Error every time I powered it on.

Posted July 3, 2011 8:16 pm


Canon S70 worked great for 6 years, until the E18 recently after lending the camera to my neighbor. Drove me crazy for weeks until I tried rapping the side a few times with my palm. Now it works fine again.

Posted July 3, 2011 4:21 pm


Thank you - well cared-for camera developed error 'lens error - restart camera' with lens stuck out for no reason. Cured after reading this by gently forcing retraction. Hope it doesn't cause any longer-term problems.

Posted July 3, 2011 12:49 pm


I own a Canon SD550 for more than 4 years. I take very good care of it. I]Out of the blue, I got the famous error 18. Your repair tip #3 (tap the padded USB cover) worked like a charm. If all problem could have been solved so easily.

Posted July 1, 2011 9:36 am

Anthony Deng

I have a Canon A60 camera, and E18 error takes place a week ago. Luckly, this site give me some very useful methods. The error is gotten rid of by tapping the padded USB cover part on a desk. Thanks this web site a lot.

Posted June 29, 2011 1:26 pm


I have not dropped or misused my camera at all. This is the 2nd Canon Powershot that I have had and this problem happened with both camera's. Its a great camera, but Canon support is awful. Doubtful I will buy another Canon camera.

Posted June 26, 2011 11:31 am

Middle aged man from Scandinavia

Today I dropped my 8 years old Canon Ixus 500 and E18 appeared. Luckily I managed to fix it in three minutes because of instructions in this website (I had to use "gentle forcing", some very targeted power...) ! Thanks a lot!!

Posted June 25, 2011 1:11 pm


I have a Canon Powershot A480 with an E18 error. I was about to throw the camera out and found your site. I tried the fix involving tapping the camera on the padded USB cover. Hey Presto! it worked! Camera is now working perfectly! Thank you!

Posted June 21, 2011 10:19 am


i have had my powershot 2si for about 5yrs. the error appeared a week ago whilst on holiday. I have dismantle the body cleaned and checked for grit etc. But all the lens will do now is move a small distance in and out, then the error reappears. Also it will not read my sd card only an old smaller capacity card.I enjoyed using this camera in the past, now I do not know what to do. Although I had brought a samsung travel camera(15x optical zoom)which seems to be good and fun to use.

Posted June 18, 2011 10:58 am


Amazing and wonderful! I just put in new batteries and blew really hard while turning the camera. It worked. Crazy! Thank you! I thought this camera was looking to meet it's electronic grave.

Posted June 18, 2011 10:46 am


This happened to my camera out of the blue. I was taking pictures, everything was working fine and all of a sudden it wouldn't turn on and read "Lens Error, Restart Camera" beep beep beep. Such a bummer! Any advice?

Posted June 18, 2011 12:27 am


My expensive, well kept Cannon A70 has been displaying a E18 error message off and on. Then today the screen stayed completely black when I turned it on. I can review previous pictures but can not see the new ones I take. Very shocked to see how many people are having the same problem, not hard to see that this problem is a flaw in the camera!

Posted June 16, 2011 8:28 pm


This may be too easy. Make sure you are using a 2GIG SD card or less. Higher capacity cards don't work. After getting the E-18 error 3 years ago, I considered my camera unusable. A friend recently reported the same problem. Going to a 2GIG card solved his problem. I tried it. My camera was instantly fixed !!!

Higher capacity cards that came out after the release of these PowerShot cameras may explain why many cameras stopped working. We bozos tried to upgrade our cards. Stick to a 2 GIG card or less !

Posted June 15, 2011 6:19 am


Tried banging the camera, it worked for a while, then stuck again. After lots of forcing, pulling, knocking, the lens is retracting again but not in focus. I put it in macro mode and now it works in macro mode, better than nothing. By the way if I try to bring the focus forward, the lens jams again. Without the macro mode everything is out of focus. Not sure what to do now.

Posted June 14, 2011 3:02 am


Powershot S80, great cam, been through a lot. Got E18 while in Thailand (no clear drop? but definitely could've been dirty). Lens was neither able to fully retract, nor fully extend. I gave up hope, but after some dusting and then step 4 (gentle pressure on lens), it has worked! Thanks!

Posted June 13, 2011 5:25 pm


SD 1400 just out of warranty now stuck with "lens error". Never dropped, always clean. Tried every fix but no help. Will not buy Canon ever again.

Posted June 13, 2011 9:30 am


YEA - Camera working - I think the hitting the padded USB port was the trick! Thanks

Posted June 10, 2011 3:07 pm

anthi sarri

i followed your advises and i fixed my camera!!!!!!!!!!!i cant believe it!!!thanks

Posted June 7, 2011 12:04 am

Terry, Sydney Australia

Have Canon Powershot SX20 IS, lens error started on holiday, spoiling holiday. Error now 1 in 3 shots when zoom out then back. Have tried most suggestions, no luck. Its our 2nd Canon camera that failed just out of warranty - we will never buy Canon products again

Posted May 31, 2011 8:27 pm

Debbie Mom of 4

My PowerShot SD1200 IS showed the the lens error code...I started at number one trying every remedy other then sending my camera back to Cannon since my camera was out of warrenty The step tapping the usb port on a desk is what cleared mine...thanks to this website I probably saved myself alot of money

Posted May 31, 2011 2:02 pm


My canon powershot A2000IS lens. Got stuck out while zooming to take a picture. Turned the setting to film a movie, blew around all the gaps in the lens, banged it on the table a few times then turned it on and off and it was fine.

Posted May 31, 2011 8:54 am


Posted May 27, 2011 3:43 am


Received lens error message on my year-old Cannon SD1300 IS. Very disappointing. Our family has had Canon cameras for years with no problems. I have tried the do-it-yourself methods of repair with no results (I did manage to break off the battery door). The good news is that I can replace the camera today for $100 less than I paid for it a year ago. At that rate it wouldn't pay to mess around with a supposed repair from Canon.

Posted May 23, 2011 9:59 pm


Got the message and lightly pulled on the lens so it extended out. Problem fixed! I got the camera for free so didn't want to spend $, & it's been dropped more than once (display is now cracked) but I love it, and would have been sad to see it go.

Posted May 22, 2011 7:13 pm


Suggestion 4 helped me. Lense pooped backed into place and then camera worked. Thanks for the help.

Posted May 22, 2011 9:32 am


My husband came to my rescue, with tears streaming down my face, he turned on my Powershot510, and as it was coming on he hit the zoom button, and he had his finger on the lens, there was a click sound, and it retracted normally. I turned it back on and it was fine. He said maybe some sand inside or something. I love him so much. Thank you for all the tips, I didnt know what to do, I have a 17 day old litter of puppies and taking pics is crucial.I recommend this site to everyone, thanks again.

Posted May 19, 2011 10:28 am


I have problem with Canon Digital Ixus 400. One day, the most feared problem come when E18 pop out on the screen with my lens stuck half way.. im very angry and afraid as its my dad camera.. As many pepol said this problem always occur in some period of time.. so, i feel more relief but at the same time angry to Canon why this tiny problem can be happened if they want to sell such camera.. Next time, i will buy my own camera without any brand that start with Canon... unless, you start fixing this problems.. its so annoying and irritates me..

Posted May 17, 2011 6:03 am


I had a lens error and the lens would not retract. I read on one of these sites of a chap who used rubbing alcohol. I tried everybodies ideas but nothing worked but, I didn't have alcohol so I sprayed it With Ram which is a computer cleaner and waited 5 mins, and turned on the camera and knocked the lens and viola!! it worked, i can't believe i fixed it as canon said AUD 186.00 cheryl. PS hope this helps someone as reading these things certainly helped me

Posted May 15, 2011 8:25 pm

kevin D

I did nothing funny, just taking pictures and the lens would not retract... not that old kind of bumbed...

Posted May 14, 2011 8:33 pm


Bought my Canon S2 IS back in 2006. No troubles until today. Went to museum, got my camera with me and suddenly ... while zooming in the lens stuck. Tried to turn off the camera or even remove the batteries so the lens close. After a few time I was able to turn the camera off with a closed lens. But still, after a few minutes the same happens again. I love my camera and does not want to change it, yet. But, if E18 error will appear constantly I'll have to change it anyway. Not sure if my next camera will be Canon after such experience.

Posted May 13, 2011 3:53 pm


My Canon SD750 has a lens that is stuck out. When I turn it on it makes a buzzer sound that is similar to when a washing machine is done. And then it does another sound: beep beep beep.
I have tried smacking it and shaking it in the air but unfortunatley, I am not having as good as luck as everyone else. Any other suggestions?
The error is due to a fall it took. It was fine after the fall, but the zoom was acting funny. Today, I zoomed in quite a bit for a picture and it got stuck. Could something be jammed inside of it? Like a spring or something? Ahh boy.

Posted May 13, 2011 10:54 am


I have a Power Shot S2 IS that I love and just recently it started getting the E18s. I had a previous Powershot that also got them. I haven't read the "how to repair" part yet.

Posted May 10, 2011 7:17 am


I gonna repair it.

Posted May 9, 2011 7:17 pm


Dropped my Canon PowerShot (SD 1100 IS) while the lens was extended and it was stuck in a crooked position. My mom pressed the lens on the raised edge to snap it down and it retracted a bit, but not all the way. Tried pushing it in and restarting it but it didn't work and still flashed the error sign so I charged the battery and tried pressing it down again. Worked like a charm. So relieved-- I was nervous about snapping the lens back in place, but the camera seems just fine. The extra battery power really seemed to help. Thank you!

Posted May 9, 2011 1:48 pm


My Ixus 105 displayed this message and lens refused to open.Not good as it was at my son's graduation ceremony when it happened.After reading all the postings about this inherent fault in the Canon camera I do not regret my action of throwing the camera against a tree and binning it in the TRASH CAN.If anyone from CANON is reading this you have lost my custom I will never buy your products again.

Posted May 8, 2011 3:19 pm


Hi people!
E18 just happened for me a few hours ago, I've had my IXUS 750 for 5 years now and we've been in a loving wonderful relationship this whole time. Still haven't tried anything yet, but have to say that a little bit of me died today :(

Posted May 7, 2011 10:09 am


My camera has a TINY grain of dust in the lens, and was dropped by my darling girlfriend... It worked fine for ages after but has now given up the ghost.
My SX200IS is now on pieces of my lounge table with the hoover being pressed up again various surfaces... No luck.

Another one bites the dust.

Posted May 2, 2011 7:34 am



i got error 18 on my canon A620.. i was so upset... i found this website and read peoples experiences... after that i slapped lil bit hard on the stuked lens of my cam 3,4 times.. and keep trying to on... suddenly it comes out and working fine now... thanks to all of u..

Posted April 29, 2011 7:34 am

Jan RĂ¼ter

My 8 year dropped the Powershot G6 with lens out. The lens came out at start and then stucked. Zooming sounded awful, followed by error beeps, some lower repeated warning sounds, one more error beeps. At least "LENS" on the top LCD display. I found this website and gave it a try. I turned the bigger lens tube forceful with caution clockwise. Sounded a bit chiropractic and distressing, but it works again! Thank you!!!

Posted April 29, 2011 7:27 am

Jane Pickles

Thank you very much for the suggestions you gave. They were very helpful. My neighbour read them and fixed my camera. He suggested it might help you to have his technique as well (an adaption of your one)

"I think it would be useful for others in the same boat to know that using a vacuum cleaner hose (care being taken to avoid the thin metal lens covers) is very effective in removing dust, grit, sand particles, etc., from the gaps around the extending lens turret. A vacuum is more readily available to most people than a source of compressed air and it is the same as blowing but from the other direction. Perhaps you could post a suitable message?

I found tapping the camera against the heel of my hand whilst turning the camera on was effective in getting the stuck-in lens out a bit. Once this was achieved application of the vacuum hose to the gaps between the various cylinders of the turret at the same time as gentle wiggling of the turret sections from side to side plus turning the camera on and off while still vacuuming cleared the detritus completely.

Doing this once every two months, say, or whenever the slightest sign appears of the turret not going in and out freely, would be a sensible housekeeping measure to try to prevent the dreaded E18 message in the future."

Posted April 24, 2011 9:59 am

Larry Halliwell

Got the dreaded "lens error" on our Canon SD980IS, the lens did not open, and the camera shuts itself off. I tried everything recommended - changed batterie, reset memory card, plugged in A/V cord, slid paper around the lens slot, turned it on/off upteen times. Nothing worked. Then I got my hammer and turned the camera facing lens down and started hitting it on the side (opposite the A/V slot side) while turning it on at the same time. I did this for quite awhile and was ready to just toss out the camera and lo and behold the lens opened. I don't recommend this method except as a last resort. The camera appears to be taking pictures in focus still.

Posted April 20, 2011 11:56 am


I had a problem of e18 with Canon PowerShot A75 and switching on/off replacing battery trying all kind of possibilities not help until that when I was sitting outside for half and hour outside and the heat of the Sun was something that help to fix the problem since when I switch it on by mistake the problem was gone.

I hope that this will help other people.

Thanks, Efraim

Posted April 19, 2011 8:59 pm


Had a lens error on my new Canon after my 7 year old dropped it. I had to quite forcefully push on the lens, but it did pop back in. Great Website, otherwise I would have bought a new camera.

Posted April 19, 2011 12:00 am


I tried the instructions after it got dropped then the lens got banged on a table and it got stuck in the extended position. It was a lens error not the E18 but I tried pushing the lens back in to click and it worked! There wasn't really a click but whatever happened now it works.

Posted April 15, 2011 5:40 pm


E18 appeared about a week ago.
But it could have sand inside. Will try to fix

Posted April 14, 2011 8:08 am

Victor Kaplansky

I have Canon SD450 and E18 just showed up. will try to fix this with info from this site.

Posted April 11, 2011 4:02 pm


I have an Canon PowerShot S2IS that I just loved until the error 18 showed up. I p[layed with it banged it around but nothing worked. Today I did a Google search for error 18 and tried this site. My lens were stuck out and after reading the different options for fixing error 18 I tried twisting the lens with good batteries in and the camera on. Didn't hear a click but lo and behold the lens went back in and then came back out. Turned off the camera and the lens went back in. Now seems to be working just fine. Thank you all. rww anyone have any comments on the Canon SX30 IS?

Posted April 5, 2011 1:01 pm


not an E18 error but a lens error on start up: It may be possible to insert a feeler gauge or better yet crisp flexible plastic in around the three parts of the lens barrel. Maybe that will let you get under whatever gigantic clod of grit is wedging the lens tight. The smallest, inner ring(for the part of the lens that extends out the farthest from the body) is only 8-10mm deep and the next two are deeper.
After trying that sort of thing, as well as general beating and assorted ways of turning on multiple buttons etc our SD850IS still wouldn't open. We pulled the outer ring off by slipping a feeler gauge in and around it to release the adhesive. Twisting the next 'cap-ring' (round with the semi rectangular opening in the center) counterclockwise released it and exposed the two lens covering flaps. I took one flap out to have an intact one left to compare too. While I did take them out, what worked was prying the lens out by one of the little bosses, the nub, that held the cap-ring in. It responded to a moderate pull.
Maybe the speck I saw on the barrel was the culprit. In any case I wiped it clean and reinstalled the battery. It has now cycled properly with the battery reinstalled and is working again.
p.s. the springs on this model are different than what I saw on the article about the A1000. The spring wraps around the pivot post. Before pushing the flap all the way down on the pivot post you will want to catch one end of the spring arm on the post that drives the flaps to open and close. You may hold the end of the spring with a toothpickk to hook it over the post or you may catch the post by twisting the flap a millimeter extra before pushing it all the way down on the pivot post.

Posted April 5, 2011 1:00 pm


not an E18 but a lens error;

Posted April 4, 2011 7:37 am


Posted March 31, 2011 6:13 pm


Does anyone know a link that shows how to dismantle a Canon Powershot SD1400/ Ixus130 ?? I'm halfway through, but I'm not able to remove the LCD Screen, and actually not even sure it is the next step... Thanks in Advance

Posted March 30, 2011 1:43 am


It disappointed me, finding out that my camera got this error message after taking really good care of it. I did not drop it or misused it. After researching each and every forum about fixing this problem. I noticed the gap in my lens wasn't even, moving the lens didn't work. My last resort was to bang it with my hands. Which was a miracle! The lens went back to being even. Thank god I found this solution!

Posted March 28, 2011 11:23 am


Accidentally fixed A590IS myself,
then found this site and thought I'd post what helped me! First: enact "Murphy's Law" by ordering a replacement camera...Second: press on the lens a few times...Third: while turning the camera on use the zoom lens feature. Voila, my camera returned to normal at least for the time being! Hope this helps my fellow Canon owners, it's at least worth a "shot!"

Posted March 28, 2011 1:07 am


perfect - I thought I was looking at having to shell out for a new camera! I tried the battery trick (which canon told me about when I called....other than that they were very unhelpful telling me to give up and buy a new one) but a bang of the usb was all it took! Hoorah and thanks for the tips!

Posted March 27, 2011 9:17 pm


Oh thank you sooo much. This site saved the camera. I thought it was dead for sure.

The battery trick did it, but I blew it out as well.

Thanks a ton.

And while I haven't used the camera a ton, recently when selling off all my items in my house I've been using it alot & I've had it since 2003.


Posted March 24, 2011 6:24 am


Handed down my six year old S2is to my daughter, and within a few weeks it experienced an E-18 error. I was ready to write it off, when I did a quick search and found this site. A few good slaps on the right hand side, and the error cleared. No doubt it will happen again, but now she knows what to do. Thanks

Posted March 23, 2011 1:01 pm


I've owned 2 canon power shots both of which ended in the trash because of the same problem....I won't be buying another Canon. EVER!

Posted March 21, 2011 1:34 pm


I've had two Canon IXUS cameras, both of which I have taken good care of and both had the lens jam after a couple of years use.

Posted March 20, 2011 10:56 pm


Thanks for the tips... my PowerShot S30 has been very dependable for many years without any problems. This past vacation sand must have gotten into the mechanism, causing my E18 error. I still have my owner's manual, but it has no mention of error codes. I didn't have compressed air, so I used my own breath, and aside for the fog I created on the lens for a few moments... the fix worked.

Posted March 20, 2011 1:40 pm


My camera gave out in the middle of a walking tour of Scotland and I was heartbroken. One week later I found this site (thank goodness!) and amazingly all it took was a little tap!! Sending it in probably would have cost more than the camera....so thank you so much whoever posted this ingeniously simple plan! Saved the rest of my semester abroad (or at least my photo memories of it) :)

Posted March 16, 2011 9:32 pm

Laura B.

I bought a Canon PowerShot SX120 6 days ago. It was a floor model. It's been great for six days. Today I took some pictures without any problems, then two hours later this "Lens Error" appeared. During the two hours in between photos, the camera was in its case. At least the SX120 model names the problem "Lens Error", instead of using an E18 code.

Posted March 15, 2011 9:55 pm


Got an e18 error after dropping my s21s, tried the suggestions from this site(tapping sd slot cover) and now it works fine. Thanks

Posted March 7, 2011 12:16 pm


I called a repair shop because my lens was stuck out after dropping it. They said it would cost 180 bucks- ouch! All I had to do was push on the side of the lens opposite of the side I dropped it on, and it popped right back into alignment! I was kinda scared to try to be honest, but it worked great!! THANK YOU!

Posted March 7, 2011 7:25 am

Kathy Dewey

My Canon PowerShot D10 displayed the "lens error restart camera" message. Restarting did not help. I LOVE the internet because I came to your site, read your suggested fixes and tried tapping the cap of the USB port and VOILA - the camera works. Thanks a bunch.

Posted March 6, 2011 12:33 pm


I have a Cannon PowerShot A40 that I got almost 10 years ago. I love this camera and it has survived camping trips, vacations, beach trips, being dropped, and used in every possible condition. This weekend, while indoors, I was taking pictures of my daughters Girl Scout cookie booth and after 4 pictures the E18 error came up! I had just taken pictures with no problems and hadn't dropped it or even turned it off! I went to take picture #5 and the screen went black and error code popped up! Very happy to try these tips, but so far none have worked. I desperately want to keep my heavy, old, but very dependable camera that shoots amazing pictures! Any other suggestions? Would camera and parts be able to fix a camera this old? I love my camera and don't want to replace it!

Posted March 5, 2011 2:37 pm


This makes the 2nd time that I've had the E18 error with my Canon S2 IS. The first time I sent it off to Canon to be fixed for $285. This time I removed the lens extension cover, turned the camera on and gently pulled the lens to help it extend. Once I had it extended I cleaned everything really well and then turned it off and put the lens extension cover back on and powered it back on without problem.

Posted March 2, 2011 1:56 am


I'm using that part for 7 years. E18? Bumbing the camera to the manual lying on my desk ??? It works. The website is helpfull.

Posted March 1, 2011 7:01 pm


Extremely helpful! Thanks for posting this info. I am on vacation and I got an E18 on my camera and thought I was out of business, but a 'tweek' and I was ready to go again!

Posted February 26, 2011 3:18 pm

Frank Perry

A lot of credit goes out to whoever posted these tips. I had sand wedged in the lens (tossed into the camera by a nesting turtle). I was simultaneously reading this posting and checking prices for a replacement camera. I tried a combo of tapping the camera on a table and compressed air (dive tanks) and it worked like a charm. Awesome work!!

Posted February 26, 2011 11:50 am


I have a Canon Power Shot SD550 camera. Few days back, the photos started coming blurred & then I used to get this E18 error, I took it to Canon service center & they said I need to replace the entire lens which was costing more than a new camera !! Then I came back & did a google search on this E18 error & landed to this website. I tried the 3rd option "tapping the USB cover part on hard surface" to my surprise the camera started working normal, pictures also are coming good now. Thanks to this website which helped me save money & time.

Posted February 23, 2011 1:36 pm

cyrus farivar

Looked after the camera; had a case; infact we were told by the repair guy to not use a case because it collects dust. Very disappointed to have such a new camera breakdown and have such high repair cost. In the end it was cheaper to replace it.

Posted February 19, 2011 8:01 pm

CA Pretzel

Getting that "Lens error, restart camera" thing. Never brought it to the beach or dropped it; tried compressed air, same old beepbeepbeep. Happens intermittently, but when it starts doing it, it stays that way for a while. Should I see if it can be repaired or buy a new, but not so intricate, camera, and use this one as a paperweight? I'm going to France in May and I can't take a chance on this happening again, after it's "fixed", while I'm over there. This is my second Canon; sent in my first (an S1) one to Canon for repair, and they said it would cost almost the same to buy this reconditioned one. Too bad they don't have "Camera-Fax" about individual cameras they way they have "Car Fax"!

Posted February 17, 2011 1:47 pm


verry usefull information . It worked out !

Posted February 15, 2011 7:24 am

Neil Anderson

Canon S10 IS began having lens error problems after the first six months of use. This is not used as a professional work camera so ha not taken many pictures. Mostly used as a movie camera. I wonder if there shouldn't be a recall on this camera? The other thought I have had is to persue a class action law suit against canon on this matter. I would be interested in hearing input from others on this. Canons unresponsive attitude towards this makes it somewhat of a moral imperative.

Posted February 11, 2011 5:43 pm


I loved my S2 IS. I still don't want to let it go. Got it in 2005 but started having problems in 2008. First it wouldn't register the batteries. Went overseas but didn't take it. Fixed it last year with a new small battery, although still drains the big batteries quite quickly. And now the dreaded E18 error. It's trying so hard to get the lens out, but I think it's on its last legs. It's time to let it go. There seems no point sending in for repairs when it will just apparently die again in 3 months and I could put that significant repair money towards a new camera. Plus I've never really had great support from Canon.

Posted February 8, 2011 3:36 pm


camera is 5-6yrs old and it just randomly happened one night when turning off the camera

Posted February 8, 2011 5:05 am


does anyone know where I can buy a lens (besides ebay) for my canon powershot sx200 is. i was having the same problem (lens error, restart camera) took it apart, piece by piece and the orange control panel ribbon thingy ripped. AHHH! and it looks like i need to replace the whole ribbon. any ideas?

Posted February 6, 2011 10:46 am


I recently had a "Lens error, restart camera" experience with my SD770 IS. I was on a trip in Costa Rica where we were using our camera outside in a foggy/misty environment. It wasn't out continuously, but just occasionally to take pictures, and then back into our waterproof jackets. Well, apparently the moisture was too much, and later when we tried to turn it on, the camera would move the lens in and out, and then give the lens error message. Tried re-turning it on a few times, same issue. One of the times we turned it on, the camera extended the lens and seemed to short out or something - I could hear the motor straining as the lens extended all the way, the lcd screen turned all white with a flickering like there was a serious issue. I had to pull the battery to turn it off. After that, I couldn't get the lens to retract. I tried turning it on a while later, and got the lens to retract, but it wouldn't extend again from then on. Every time I turned on the camera, I got the "Lens error, restart camera" message but no lens movement.

That sucked pretty bad, since we were in the beginning of our honeymoon, and our camera just died. So we went out and bought a new one in Costa Rica (where we had 1 model to choose from).

Anyways, after letting the camera completely dry out after returning from our trip, the camera still wouldn't move the lens, and gave the beep and error message every time it was started. I ran through the basic fixes on this site, and none of the first ones worked. However, I tried the fix involving inserting a small screwdriver in the gap around the lens, and I gently tweaked it around, putting slight pressure in various directions on the lens. I didn't really hear a pronounced "click" or anything, but only some barely audible clicks as pressure was applied. Nevertheless, I tried turning on the camera again, and voila! It worked! It seems fine now.
Amazing. Thanks for all the info e18error.com!

Posted February 6, 2011 7:27 am


I've had my A95 for several years. It's done good for such a small inexpensive camera, until this morning. All of a sudden I got the beeping when powering off, the lens not retracting, and the "error 18" message, repeatedly. Nothing in the manual about errors. So went hunting online-- sure glad I found this site. I did the sharp (but not hard) banging on the desk, then noticed the suggestion to check the lens gap. It was definitely narrow at the bottom. I pressed in, and did hear a little pop. Lens gap now even, and camera is now powering on and off without problem. Thanks for a simple solution!

Posted February 5, 2011 7:13 am

Philipp for the 3rd time

As I already wrote, I opened the camera but not the objective. Somehow the camera is gladly working properly again!


Posted February 3, 2011 7:22 am

Philipp again

hi there!
I now opened the camera body and everything but the lense. Because I think the error is in the engine wheels and not in the objective. so I removed one gear-wheel or cog-wheel, what is the right word for the little ones?
I could turn the objective smooth, everything fine. If I switched on the camera, the visible wheel turns and gets stucked by itself...
somebody got an idea? or is it a software error/something in the hard engine part, i can't open/repair?

tell me if u need a picture!

Posted February 2, 2011 9:08 am


Well my G10 just did the "lens error-restart camera. To no avail. Went to this site, http://www.fixya.com/support/t3617038-lens_error_restart_camera_did_fix, and found a fix. A little wiggle of the lens and it was as good as new, for the time being. try the mild stuff first. RJW...

Posted January 31, 2011 10:06 am


In june 2010 my Canon A2100 camera give the annoying "lens error" sign and get stuck. I've tried all the hints and tips on this site but i couldn't repair it for then. After six months i give it another try. A disassamble the body. Did soms wrigling and ticking on the lens system. And what the hack... problem solved. My camera is alive again!

So don't give up, take a screwdriver and get to work on it.

Posted January 29, 2011 6:43 am


Powershot S2 IS

What happened to the camera before? I was taking pictures, when it was freezing outside. I came in the house and the camera lens was steamed up. So I didn't put the lens cover on. The next day I turned it on and it was rumbling when I turn the camera on/off and zooming. Once I got the e18 but not it is fine. just this rumbling/chattering, ... is there.

I guess some dust or something. I had no sucess yet with blowing in or hitting the camera on the table...


Posted January 27, 2011 8:47 pm


SO i got this mssg last sat on my powershot SD600 after 5yrs of owning it with no issues before. I tried every basic thing (xcept the compresses air) on this website, and no luck... just a moment ago though I was sitting on the floor and just kinda dropped it with a little force (purposely) and it turned on by itself and the lens went back inside!!! :)
also I had it on video mode when i did this,,proll doesnt make a diff..

Posted January 27, 2011 7:58 am


with my second canon.. the same. two years ago it is happens with my ixus 60.. and yesterday again with my ixus 80..(with 6670 shot)so I will never buy another canon

Posted January 24, 2011 2:56 am


Since friday I have got a lenserror on my powershot S3.
One moment it still works and after coming home and I wanted to see my pics on the camera...dead...and there came the lenserror.
I have allready done some tips and trics now but nothing helped.
My camera is almost 4 1/2 years old. Never had any problems

Posted January 22, 2011 10:12 pm


I also have this problem but am not able to fix it. I tried the fix, all that is left is using the compress air. Hoping I can get it up and running again.

Posted January 22, 2011 5:09 am


I have the Canon SD 450 and I got the E18 message. I have tried the suggested solutions and none work.

Posted January 22, 2011 12:38 am


I have an S3IS
I get the "Lens Error" message

Posted January 21, 2011 4:14 am

Jan Exner

Had it on an S70 (terminally broken) a couple of months ago and now an S45.

The S45 lens wasn't stuck, actually, it moved every time I switched the camera on or off. It just wouldn't extend all the way. Weird.

Solution 4 worked, turning the lens carefully while switching camera on.

Posted January 20, 2011 2:34 pm


Second time lens stick. Got it loose with love taps. Thanks. Thanks. But I don't trust it. Is there a lubricant like spray silicone, dry graphite powder or something non-contaminatory?

Posted January 17, 2011 7:46 pm


Got is to on my beloved A80. It's sporadic but when it occurs, it's the same as reported by others- lens won't retract, beeping, then shutdown.

Posted January 16, 2011 8:44 am

Terry T

Thanks for you site. Without it, I would probably have had to take the my A610 in to get fixed.
No. 4 (forcing it the lens closed) worked for me.
I have never had this problem before. I had taken the camera on a trip to Mexico and it worked fine there. Once I got home, the batteries were probably weak. As I was turning on the camera, I was switching it from record mode to review mode when the E18 occurred. I don't know if I had waited until the camera was fully on before switching modes, if it had prevented the error.

Posted January 15, 2011 6:12 pm

Ray Andraka

Canon A540. Not dropped. Turned it on and am getting "lens error restart camera" message. My guess is it got turned on while in coat pocket and couldn't extend. Looks like the fix is $99, which is more than the camera is worth now.

Posted January 14, 2011 5:01 am


I`m using my Powershot A95 since 6 years. A few days ago I got the error 18. I started with the funny solution no 3 and that was it. Thank you for the tip.

Posted January 12, 2011 9:09 am


I am experiencing the E 18 error in conjuction with the common Iris sticking problem also reported multiple times with this camera.

Posted January 11, 2011 7:26 am


I've just experienced the E18 -- black screen with my Canon S1 IS. I've tried the self help ideas others have had luck with here -- moving air around it, but since the lense doesn't come out ... and the "love taps". Nothing is working. I've had the camera for 5 years. Is that the life?

Posted January 10, 2011 1:43 pm


Thank you.
I had a problem with E18, coused by leaving camera on the shell in my closet for about two month.
Just blowing air around the lense fixed a problem.
Now it works fine, thank you again

Posted January 8, 2011 7:50 pm


Same problem here and I called Canon because mine is under warranty. They were rude as hell when I brought up this post and said that I caused it from sand or dropping it. My warranty was refused!!! They don't cover lens errors but instead blame the customer.

Posted January 8, 2011 6:46 pm


Yup, say crap on my powershot. When I called Canon they were nothing but rude to me.

Posted January 8, 2011 6:41 pm


This works every time! : Remove the side panel off the camera (left-hand side when viewed from back), should be only 3 screws holding it. There is a little motor right there that has 2 contacts on the bottom of it where it gets it's power. While the camera is OFF, you need to hotwire the contacts with about 4.5Volts DC. I use a little multi-DC power transformer. I just touch the motor contacts with the wires from my transformer, and hey presto! the lens whirrs in and out! You should only hotwire it for a second, just enough to allow the lens to clear whatever is sticking it. Turn your camera on, and it should work fine. I've done this twice now, with no ill-effects to the camera what so-ever.
Hope this helps some people!
Note: don't try this if you no nothing about basic electronics.

Posted January 8, 2011 6:41 pm


My Canon SD890 just did this too. I am so upset.

Posted January 8, 2011 6:35 pm


Thanks for posting this. Unfortunately, it didn't work for me, but it at least got me started, and I ended up finding something that did work for my case:

I removed the memory card and turned the camera on without it inside, and the camera started but with a "no memory" error. I then turned it off, reinserted the SD card, and turned it back on...and it worked. Go figure. Hope that helps someone...

Posted January 8, 2011 6:34 pm


I got my Canon S3 IS as a christmas present back in December 2006. It has always worked perfectly fine for me until I went on a cruise this past Spring (2010). I took a few shots from the boat and then got the lens error... none of the quick fix suggestions have worked to fix it. This is very disappointing. I guess I should be lucky I lasted over three years...

Posted January 8, 2011 5:16 pm

d johnson

Please do not use Cameras and Parts for your repair, there will be unending problems for you. Unfortunately the promises they make are hollow and repetitious. You may never see your camera again.

Posted January 7, 2011 8:15 pm

Drew Brejda

I tried pressing on the lens to get a "click" and nothing happened. I than tapped or bumped the rubber cover area over the data/power A/V jacks against the knuckle of my index finger adn hte lens closed! I got theset date menu, went through all teh other menus and turned it off. I cycled the power and the lens stuck again. Another knuckel bump or two and it's working again. I cycled the power a number of times and so far, no more problems.

Posted January 3, 2011 9:51 am

Tony Xavier

Called Canon about my Powershot S80 E18 error. Rep said I could send it in for repairs ($139 minimum) or call sales and get a discount on a new camera (What a BS answer for a Loyal Cannon Customer!), Googled the error led my to your site. Tried the 'push in lens' suggestion. It worked on the 4th try!!
Thank you,

Posted January 2, 2011 3:52 pm


Wow. Mine is a A1000. The tap (bang) on the usb rubber thingy suggestion actually fixed it. Thank you very much.

Posted December 28, 2010 12:15 pm

Jack Blair

My trusty A400 was dropped on its lens on Christmas. I let someone else take the picture and they dropped it. Anyways the lens was bent real bad and it wouldn't take a picture. I found this site, and did check the professional camera repair sites. But they want a hundred bucks to repair my camra. That's more than twice what it's worth! I saw Fixed It Myself post and did next go to http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html . I tried all the steps but they didn't seem to work until I tried step 7. I was scared to try it, but I didn't seem to have any other choice as my lens was broke anyways. It worked! My good old A400 is back in full working condition. You can't even tell it was broke.

Posted December 27, 2010 1:14 pm


A word to everyone, don't do the fix it yourself thing, sometimes it does more damage and then the shops won't even work on them at that point. Have it professionally serviced, the self help things should be avoided, I learned the hard way.

Posted December 27, 2010 12:34 pm


I did a little google search on "lens error" and found this site:


It really helped me fix my camera's lens error. I'm so happy!!!!

Posted December 24, 2010 11:33 am


Just got E18 error at worst possible time - first day of vacation in Turkey/Egypt. Still, camera's been great for years til now.

Posted December 24, 2010 10:57 am


Has the E18 but got it fixed. Camera works great again. It's my favorite camera, the SD900

Posted December 23, 2010 2:56 pm


I had this go into the e18 error on my SD450. Ended up paying Canon about $150.00 total and had to wait over a month for the repair. Now it's back and a few days before christmas it did it again. Canon says I may need to pay again but I can send it in so they can evaluate it. Ya another month and more money, never again Canon!!!!!!!!!!!!!!!!!!!

Posted December 23, 2010 1:04 am


Same thing with my SD630 and also my Sony did this too. I think it's all digital cameras that do this if they get dirt in the lenses.

Posted December 21, 2010 4:24 pm


My SD550 did this out of the blue. It was dropped in the morning but worked good all day. Now this! I can't believe how many people have this same problem.

Posted December 21, 2010 4:16 pm


Had mine for four years and no problem. One stupid trip to the beach and I get the e18. Called Canon and they were rude as can be. Love the camera but Canon is rude by phone and that doesn't work with me!

Posted December 20, 2010 11:38 pm


Oh ya, and Canon should be paying for our repairs but they refuse to acknowledge and known problems on these cameras, ya right!

Posted December 20, 2010 11:36 pm


Some more details of the sensor cleaning procedure.

There is no need to dismantle the lens - first remove the plastic covers from the back and front (no need to remove the LCD either, just move it to one side to remove the back cover. You will also need to disconnect the speaker/mic connections in order to remove the front cover - flat cable and miniautre plug, as well as some sticky tape, on the main PCB).
You can then see the four silver screws holding down the cylindrical motor in its mount and the gear train cover next to the lens at the front. Remove these screws (plastic gears WILL fall out when you take off the gear train cover, but they are not too small and it is fairly obvious which way they fit in) and you can then take out the motor and disconnect it from the socket (flexible flat cable). The optical encoder sits inside the motor mount. The slotted disc itself is mounted coaxially with the first transfer gear, the optocoupler straddling it. The mini slotted optocoupler is mounted on a little PCB glued to the side of the motor mount. I carefully blew out the slotted disc and optocoupler, then glued the PCB back in place. You can then reconnect the motor, just leaving it dangling to the side, reassemble the back cover and switch on. If the motor spins, you're OK and can reassemble in reverse order. I tried to disassemble the motor itself out of curiosity and to clean it, but gave up as it was not possible to turn the nut holding it together with 'reasonable' force.

One word of warning: this is not a procedure for the inexperienced or faint-hearted! The pieces are tiny, and it is easy to break the camera parts when they are exposed. I recommend taking pics/notes as you remove parts (some of the fasteners are screws, some are bolts, and they have different lengths - you will have about 25 or so loose, tiny screws by the time the camera is sufficiently disassembled for this procedure). I had to take it apart about 3 times at the end in order to get everything in the right place and fitting snugly. I ended up with one internal (silver) bolt left over, but that is not a problem.

Posted December 18, 2010 6:24 am


update.. Canon did call... But I had found a website about the change batteries, There is a tiny coin battery located inside the AA battery compartment.. Its not mentioned in the canon manual. maybe they thought this battery would last "forever"?? I dont know but, its a CR1220.. its $5 at Radio Shack. I replaced that and bought new Emergizer rechargable batteries, which are recommended by canon.. replaced all batteries ,, made sure connections were clean, reset to the camera to factory specs, and yes the camera is now working. I dont know what this little battery has to do with the change batteries, it sontrols date and time, but perhaps it has someting to do withthe the mechanism that reads the battery condition also..E18 is a common problem to ALL cameras with a large lens that comes out,, the parts are plastic and the lens is too heavy,, be carfeful with the push on the lens "fix" its the optical assembly,, Canon will fix it,, they replaced mine twice for free and the camera was out of warranty, be persistant

Posted December 15, 2010 5:34 pm


I own a Canon PowerShot SD1100 IS. Yesterday, I used it without any problems. Today, I turned it on, and the lens was stuck in the out position. No amount of cajoling will get it back in.

The same thing happened to my sister's earlier version of the same camera. We love it, but the lens issue is really unfair considering how widespread it is.

Canon should really take responsibility and fix the problem for free.

Posted December 15, 2010 2:00 pm


MIRACLE!!! I had the E18 error on my ixus40 and after a horrible visit to canon service where they asked for 53 euros only for checking the camera i tried the LOVE HITS on the table and YES YES IT WORKS PERFECTLY. for the moment!

Posted December 14, 2010 7:05 am

Bill H

Thanks for the tip. I just turned it on and pushed in on the lens a bit, and like magic, it's working again. Too bad we already bought a new camera.

Posted December 14, 2010 3:18 am

jenny sia

I also just experienced an e18 about an hour ago. I panicked and surfed for quick first aid tips.
What I actually did -
While pressing on the power button, I used the other hand to press the lens in.
PRESTO! It worked. Now my IXUS is working fine!

Posted December 13, 2010 9:17 pm


here we go again,, Powershot S2 now going for repair #3. E18 lens error they replaced the optical assembly, #2 was the famous blazck dispay screen, optical assembly again, I know they replaced it that time because it was a different color., NOW,,, went to tale a pic with flash. started clicking, lens stuck,, then would go partially in then out and repeat until it finally shut itself off. Now I get the famed change the batteries no matter hopw many you replace them with. called canon,, wil have to fight again,, but they had told me they would replace the camera if it happened again.. we'll see.. let ya know. and for those of you having issues ,, you have to be persistant with them. theyre known issues,, they just hope you wont persue it

Posted December 12, 2010 8:10 am


I have the same problem with CANON DIGITAL IXUS 85 IS. I really uded it carefully and now it started to show "lens error.restart camera"- lens got stucked and there is no way to use the camera any more.

Posted December 11, 2010 3:10 am

Lalremtluanga Hrahsel

I have a 'Lens error, restart camera' message on my Canon Digital IXUS 110 IS.

Posted December 9, 2010 10:07 am


It happened with my first Canon Power Shot, but I liked the camera, so got another one (not knowing about this flaw). So it has just happened on my Powershot A540. Don't think I'll give them a 3rd chance!!!

Posted December 9, 2010 8:38 am


I have a Canon Power Shot S2 IS, and I have gooten the E18 error now and my camera will not close the lens. It is making a grinding sound.

Posted December 8, 2010 4:23 pm


Lens stuck out. E18 error. The camera worked beautifully last time it was used.

Posted December 6, 2010 5:09 pm

Sandra Herrmann

lens stuck in outward position, will not retract

Posted December 6, 2010 7:19 am


Just bought the brand new ixus 1000 HS and got the lens error after 2 weeks (and experienced it on a trip to South America, leaving me no option but to do my photos on my blackberry - not happy). Retailer (Courts Singapore) would not return it so its gone back to Canon for warranty repair (after just 2 weeks.) This was most unexpected and hugely disappointing

Posted December 4, 2010 11:03 pm


My Power Shot 550 has been pretty reliable until my E18 - lens stuck open - error. I'm tempted to tinker on it. Hot wiring with a low DC current is worth a try. If not, thanks for the repair site resources.

Posted December 4, 2010 8:13 pm


Hey, I should note that my fix I posted below was for the Canon A610 model.

Posted December 4, 2010 8:09 pm


This works every time! : Remove the side panel off the camera (left-hand side when viewed from back), should be only 3 screws holding it. There is a little motor right there that has 2 contacts on the bottom of it where it gets it's power. While the camera is OFF, you need to hotwire the contacts with about 4.5Volts DC. I use a little multi-DC power transformer. I just touch the motor contacts with the wires from my transformer, and hey presto! the lens whirrs in and out! You should only hotwire it for a second, just enough to allow the lens to clear whatever is sticking it. Turn your camera on, and it should work fine. I've done this twice now, with no ill-effects to the camera what so-ever.
Hope this helps some people!
Note: don't try this if you no nothing about basic electronics.

Posted December 4, 2010 5:51 am

Matteo Vinci

canon ixus 105
brought to me by student living with me, lens stuck in outward position, will not retract

can actually hear the lens motor trying to move the lens & it actually gets quite hot in the process

quite hard really to figure out what the root of the problem is, but after giving a bit of a spray with electronics cleaner & compressed air in & around the lens area, still no resolve

not impressed by canon
never had a problem with my sony's, still have a slim cybershot which ive dropped accidentally on many occasions & sometimes can feel it vibrating when i turn it on, but still works perfectly

Posted December 4, 2010 12:52 am


Have an old Power Shot SD300 Elph and a while back the lens got stuck and would not open. This was probably a year or so ago. Tonite I found the camera and decided to search for the E18 error, rather than getting rid of the camera and I followed some of the others advice and banged it on my hand, and whallah, the lens now opens. Now we have an extra mini camera! Thanks!

Posted December 3, 2010 3:30 pm

Mel Ksienski

e18 error.
i have error e18. very very annoying. probably will buy a new camera. do not want the pain of fixing.

Posted December 1, 2010 7:48 pm

M Mnordell

my son dropped my camera, and the lens was stuck and the E18 error appeared. I followed the troubleshooting instructions on this site, and I fixed the camera (by pushing on the lens, and putting it back in place)!

Posted November 30, 2010 9:37 pm


I've had the camera for approx 5 years and never had a problem and tonight I got the E18 message on my computer. My lens will not retract back into the camera.

Posted November 30, 2010 3:23 pm

Powershot A60 owner

Thank you very much! The compressed air method worked immediately!

Posted November 27, 2010 12:41 pm

wild duck

Thanks a lot dude. My A400 reported E18 suddenly.
Have tried with pressing the lens where the gap is and it helped. 5 years old and still working... ;)

Posted November 25, 2010 5:27 pm


I dropped my Canon camera with open lens and it got stuck wit this error.It is just a soft drop. I had Sony camera and dropped several times but never had such problem. no more canon.

Posted November 25, 2010 12:09 pm

Peter B

Canon SX100 with stuck lens
Opened doors and pulled barrel out with my fingers

Posted November 23, 2010 7:21 pm


I am so glad I found this site. My camera (A95) kept giving me the E18 message and I thought I had to buy a new usb plug for it as the computer did not seem to recognize. Smacking the USB a couple of times actually worked and now the plug is recognized by the computer and I don't have to feel like throwing the camera out the window anymore. Thank you for whomever gave that advise and I could so kiss you for it. I am very grateful to you.

Posted November 22, 2010 11:40 am


Canon IXUS 100 Lens retraction error [camera less than 6 months old] was told by Jessops due to 'excess use' [daily for approx 16 shots at 4 shot intervals...]

Posted November 18, 2010 9:09 pm


I've had this lens error twice and once I dropped it and once from a trip to the beach about a month back. So I defend Canon, this is probably caused by customers who don't want to admit they caused the problem. Quit crying and take care of your camera and this won't happen. Canon is right for not covering it, if they did customers would never learn to take care of things!

Posted November 18, 2010 4:58 pm


Just called Canon on my SD1000 and they were rude as hell. They told me I caused it by neglecting and not caring for my camera, it was kept in a case for god's sake and even a Canon case at that. He said that's what causes it if I drop it or get sand in the lens so it's not going to be covered but if I want them to evaluate it I can send it in. My co-worker said she had a similar problem on a Sony and had the same issue with sony not covering it. I'm sure this is standard with all of these companies. I've had enough with Canon anyway. There area too many people here with this problem for me to believe Canons story that it's always the customers fault.

Posted November 18, 2010 1:10 pm


my CANON powershot sd1400IS lens has just stuck partially open, this camera is only a couple of months old and only used a few times

Posted November 16, 2010 6:09 pm


My camera is the SD1000. I'm going to call Canon even though I don't expect them to do anything.

Add me to the list - Canon will never get another penny from me!

Posted November 16, 2010 4:35 pm


I borrowed a neighbors camera (supershot SD1100) and I have the lens error. I didn't do anything but use it normally, not I have to explain to my neighbor that the camere broke. I'm sure I'll end up having to buy a new one for him which is the right thing of course but c'mon Canon, there are too many complaints from customers for this same exact problem.

Posted November 16, 2010 2:36 pm


Hey Sara. Try the tip about rotating and pushing the lens in. It worked for me to my surprise. It's worth a shot.

Posted November 16, 2010 2:29 pm


This e18 error just happened on my S410 and I'm so upset because I rely on my camera so much and I did not mistreat it.

Is there anyway to get Canon to pay. I tried calling them and they quoted me a very high price to fix it. This is so unfair. Anyone had luck getting Canon to pay. I have always kept my camera in a protective Lowepro case and it has never gotten dropped. I'm bummed out now, I need my camera and I don't have money to buy a new one.

Posted November 16, 2010 12:48 pm


My Canon is the Canon sd900 and here's what worked for me. By the way I had the lens error thing happen from nothing I did so this is a clear flaw in Canons by Canons design team. So I gently rotated the lens in a circular motion while putting slight pressure inward. After doing this over and over and gradually pressing a little more. Ta Da, it worked it again. The lens just grabbed one time and went back in and works fine now. Not sure how long it will last but it's working right now. It sounds a little different when the lens moves now but I don't care, it takes pictures again. This site was a big help. Thank you

Posted November 16, 2010 12:18 pm


I had an SD400 digital elph do this while on a family vacation. From messing around with it I was able to get the lens to go back in and work. The focus was always messed up after that. I decided to by another canon which my wife and I have loved since getting it. I got home last night to find out she was taking a picture of the kids and it now says "lens error, restart camera" but it won't restart. I called Canon and told them I am a repeat customer and this has happened to me twice. They tried telling me that either my wife dropped it or maybe one of my kids without us knowing. That's a pretty big claim when they're several states away, how would they know that and say it with such confidence. Needless to say, that did not happen, the error just happened on it's own. The Canon rep said that wasn't possible but "okay". I'm done with Canon at this point.

Posted November 16, 2010 11:57 am


I forgot to say that my Casio is the Exilim EXZ55.

It's an older model but a good one. I'm sure the newer Casio models take better pictures by now.

No more Canon POwershot cameras for me, I learned my lesson.

Posted November 16, 2010 11:50 am


I have three Canon cameras and all three have had this problem now.

First camera is the Canon Powershot SD1000 and it got a lens error in under two years.

Next camera is the Canon Powershot and it got the lens error in about the same time, maybe even quicker.

Last camera is the Canon Powershot SD500 and what do you know, E18 Error!

I recommend you find another brand. I've owned a Casio for about five years already and while I admit it doesn't take the best pictures, I've never had a problem with it functioning.

I'd rather have a camera that takes "okay" picture but works than to have a camera that takes great pictures when it works but is useless when it has this e18 lens error.

All three went to Canon and I refused the repair. One was still under warranty and Canon told me I dropped it and that was not true.

Try the Casio Exilim, they take decent pictures but they actually work.

Posted November 15, 2010 8:20 pm


DON'T SEND YOUR CAMERA TO Camerasandparts.com
For those who have a good transaction with Cameras And Parts, I'm happy for you.
I don't want to argue with other real or fake customers who are the employees of C&P.
But through my experience with them, if you didn't get your camera back after 2 months.
Just file a complain to the Better Business Bureau of El Paso here:

Just key in their number: 915-239-6199 to search for this scam company.
And also, call this number: 915-832-4436
To report white-collar crime or scam if you want to call it.

You can also complain to: UPS National Fraud Center, UPS El Paso, Yahoo, PayPal, MasterCard.

Other info about the customer service of C&P:
Your call will usually go into their voice mail. You'll not get a reply if you emailed them.
They might tell you they've shipped back your camera, but they won't give you a tracking number and tell you that they ship through a third party which name is unknown.

About myself: Shipped my camera 4 months ago to Camerasandparts. Did I finally get back my camera? No.
Think about it, will anyone who has nothing to do with C&P spend time writing bad things about them? Unless the employer has many enemies. It's up to you your judgment to believe or not. I just want to warn innocent customers.

Good Luck!

Posted November 14, 2010 1:29 pm


I have been using my Canon IXUS50 Camera from past 3 years with no problems at all. However, just one fine morning when I was trying to take a snap the lens got stuck and now E18 is displayed with double beep sound. Request CANON Engineers to FIX this please in all upcomming models.

Posted November 13, 2010 3:54 pm


Myriam. The problem you have is not a lens error, it's a no image problem. Probably the CCD Sensor in the camera. You'd need to get it fixed for it to work again. You can get it serviced at either of these places, they are all very reputable:

Canon Factory - Expensive but good work

www.royalcameras.com - Good work and reasonable price

www.camerasandparts.com - Excellent for Powershot Repairs, that's all they do and they are priced right

www.forsterscamera.com - Excellent for All Makes and Models. Reasonably priced and they really know their stuff.

www.geeksquad.com - they are part of Best Buy and are reputable for repairs - it seems they send a lot of their work out but where it goes to is unknown - the work seems to be great but they are somewhat pricey

www.americancamera.com - great work but a little slower service - smaller operation and parts are often repaired by them on the point and shoot cameras - better for SLR's which is their specialty - priced very fairly

Good Luck

Posted November 13, 2010 3:04 pm

Myriam H

I have the lens problem with a Powershot SD 1200 IS. It just stopped working one day. I just get a black screen, no error number. I treated it well. I tried the advice suggested but it did not work.

Posted November 12, 2010 2:10 pm

Malin W

I followed the advice "Hit the camera against the palm" and that worked for me. One of the first things to try I beleive.

I did it with a canon powershot s80.

So I did hit the other half of the camera, where the lens is not, a couple of times in the palm and tada! The lens went out!

Thanks for all help everyone, really appriciate it!

Posted November 11, 2010 2:29 am


Hi there, awesome advice thanks. I had an error message about having to restart, and the lens would not close, my fault, had banged it around a lot in its cover.
I followed suggestions and with it on, hit it against my palm, around usb corner. It freed it up. Many thanks and good luck.

Posted November 9, 2010 8:42 pm


I fiddled-faddled with the extending lens a few times, pressing it gently, and turning the power on and off. It seems that it was working now without E18 error. Thanks to all who contributed to the repair.

Posted November 9, 2010 7:02 am


My sister has Canon Ixus 860 IS for 2.5 years. One day it went "Lens error, restart camera" route. Lens simply wouldn't retract no matter what we tried. Official service said it would take them 4 weeks to see wtf is going on. Screw it. I tried low-tech voodoo first, and yippie tapping did the trick. Hope I didn't jinx a little bugger... we shall see.

Posted November 7, 2010 3:57 pm


got the error 18 message...this website has good ideas; but none have worked so far. guess i will take it to a repair shop.

Posted November 7, 2010 12:32 pm


I've had two Canons do this already. Just got them both serviced by www.camerasandparts.com and they work great again. They explained the process of some timing on the lens that they check and set so precisely so you don't get these lens errors happening. They said unless I drop it or get dirt in the lens, I'll likely never have a lens error again on either of my cameras. Along with the repair they also serviced the whole cameras too and did a great job for very little cost. Best of all, both cameras are back in service and working better than ever and we are enjoying them again.

Posted November 7, 2010 12:01 pm

Gwyn Myer

I bought a canon powershot SD1400 IS and got the lens error message within a week of purchase. I hadn't been near sand or dirt, and turned it off and back on and it went away, then it happened again and successively kept happening more frequently. I called canon and they want me to mail it across the country with no guarantee of them fixing it on warranty.

Posted November 7, 2010 4:32 am


Kodak is terrible for these errors Maria. Worse than Canon. All the models have these problems with the electrics zoom lens cameras. Canon is still the best but they all have these problems. But don't go down to a Koadak, lol. Spend another $400.00 - $500.00 on a Canon Powershot or get yours repaired. Yes the service at Canon is poor but there are many other great shops who don't charge much at all and they do really good work. I agree though, Canon is not the place to get these fixed, try another shop where you'll generally save a lot and get a better repair too.

Posted November 6, 2010 4:10 pm


I've loved my Canon SD450 for several years until this E18 message. The lens is stuck closed and the fix options I was able to try have not worked. After reading about people's experiences here I'm definitely not sending it to Canon! Taking it apart could be interesting... If that doesn't work, well, I'm hearing great things about Kodak!

Posted November 6, 2010 12:06 pm


I just got my the e18 error on my sd850. Canon fixed this camera just a few months back for a problem with the flash. The first repair was about $175.00 and dealing with their rudeness on the phone which has be be worth something. Now I have this E18 problem and they said they've never heard of it. I told them to come see this site and they said they can't comment on any comments on the web unless it's on their own site. Now they want to charge me $170.00 again. Forget it! I'm going to get it repaired but not by them. They even put a scratch on my display when it came back the first time and they said they wouldn't have done that. Stay clear of Canon for repairs, it is so frustrating dealing with them and they take way to long to get repairs with. Most of all, they have an attitude when you tell them you didn't cause the error on the camera. Before they ever see it, they know the customer caused it and it's not the camera that broke on it's own.

Posted November 6, 2010 4:34 am


Got an A95 with the E18 error. The lens would extend and then retract and the error would come up. Tapping the camera on a hard surface on its USB port fixed it (for now).

Posted November 6, 2010 12:56 am


I agree with Anon, Canon's Factory Service is horrible. If I was under warranty, I'd go ahead and use them. If my warranty was up, I wouldn't pay them a dime! Good alternatives for these are; www.camerasandparts.com or Geek Squad which is part of Best Buy. If you're warranty is up, don't use the factory. The factory should not be getting money to repair something that they screwed up in the first place. CamerasAndParts.com and also Geek Squad are great for these. You can also try Wolf Camera but they take about three months on repairs. Just don't want to see anyone give Canon money for this. If it's under warranty, make Canon pay (even though Canon finds every excuse in the book to not cover lens errors under their warranty) If your warranty is up, go to one of the other shops where you'll get better service anyway.

Posted November 5, 2010 10:01 pm


I bought my 3 daughters (grown women all) Canon A560, S215, and SD450 and you guessed it - all 3 have the E18 message and the stuck lens. In Canada, Canon's flat rate is $140 and no sympathy.

Posted November 3, 2010 7:14 am


I got an sx120is through canon's loyalty program recently. It lasted about a day before the camera barrel got stuck and gave me a lens error message. Dealing with canon support has been a nightmare itself, and that did more than anything to make me consider another brand.

Posted November 2, 2010 10:59 am


I have a Canon Powershot S5 IS. My daughter accidentally knocked it off of my desk. When I turned it on, later that day, the lens became stuck halfway, and I'm getting the "lens error, restart camera" message. I've tried every possible fix, by reading various sites, and nothing will work. :( SO disappointing! I don't have the money to run out and replace this camera.

Posted November 1, 2010 10:23 pm


I used the twist and turn technique until I heard a "click". I tried it a couple times and was starting to give up. I almost decided on opening the camera ! But after a couple more tries and a couple more clicks ... It focused and worked again ! Xtremely happy I saw this on the net. Almost threw my camera away !Now it seems to be working fine once again !

Posted October 31, 2010 3:01 pm


I got the E18 error after dropping my camera. Following these instructions, I noticed that the space around the lens was wider on one side and I manually pushed it all the way back in. Seems to be working now!!

Posted October 31, 2010 2:05 pm


I got the error on my SD550 a year ago after dropping it, so I paid 130 to get the whole lens mechanism replaced. Then it happened again, when nothing had happened to the camera. Very disappointing. I'm not going to repair it again. I'm tempted to get another Canon because I've already spent the money on a couple back up battery packs, but what a pain that this happens to so many people.

Posted October 30, 2010 2:56 pm


Ya Carl, Canon is that way for service. They can't possibly admit ever that these lens errors can be a problem with their product, so they make the customer pay or they won't repair it many of the times. The reality is these errors happen on most every brand, it's not just a Canon thing. The worst thing about Canon is that if "they" determine it's not a failure of the product, your warranty gets cancelled on everything else with the camera because you obviously neglected it in their mind. That's the dumbest thing I've heard and I've read that's what they do time and time again. They do fine repair work but you typically have to fork over a big chunk to pay them. I agree that the smaller shops are much better. One thing you should know is that some of the small shops will cover everything on the camera once repaired, I'm not sure but I think that with even how much Canon charges they just cover what they fixed. So if they messed up your flash, guess what you pay again.

Posted October 30, 2010 3:14 am


Just spent a fortune on a Canon S90 which I loved for the 3 whole weeks that it worked. Got the lens error and sent it to Canon for warranty. They blamed me by saying I dropped it, THAT WAS NOT TRUE!!!!! I told them about this site and they conviently said they can't go by anything on the net, how convient! So I had to pay them almost $200.00 to fix my 3 week old camera and it comes back after almost two months from when I sent it. I've had it now for about a month or maybe less and now the flash doesn't pop up. I call them and they said my warranty was already voided the first time when they said I dropped it so it's not covered again but I could send it in for them to evaluate. Stupid me sent it back and they confirmed they voided my warranty when they believed I dropped it the first time so it's not covered again but for almost $200.00 again, they can help me! Never again!!!!! I told them to send it back, I have already contacted an independent shop that is going to fix it for almost a third of what these guys wanted. Canon should be ashamed of how they deny their warranties, from what I've read so many people go through the same thing with their service center in Illinois.

Posted October 29, 2010 5:56 pm

Kevin S

I've gotten the error on my S2 IS.

It happened while I was on a trip! I tried blowing vigorous breath in there, pushing the lens, tapping, etc. nothing has worked. I need to try to remove the lens and then clean out. Anyone have any suggestions I can try?

Posted October 29, 2010 7:55 am


I was using my Canon S1 IS recently and received this error. Every since the lense has been stuck extended and the camera won't function now.

I can't afford to get it fixed right now or purchase a new one, so it's tempting to try the fix-its posted by others.

Posted October 28, 2010 11:22 am


To Richard. Glad you made it work that way but that doesn't sound like a good nor a permanent repair. For one, those sheets behind the lcd will also stop it from burning, if I were you I'd discontinue using that camera unless properly fixed. You may not realize this, but the way you've put it back without that sheet can actually cause that area to begin burning. You can get it serviced at either of these places, they are all very reputable:

Canon Factory - Expensive but good work

www.royalcameras.com - Good work and reasonable price

www.camerasandparts.com - Excellent for Powershot Repairs, that's all they do and they are priced right

www.forsterscamera.com - Excellent for All Makes and Models. Reasonably priced and they really know their stuff.

www.geeksquad.com - they are part of Best Buy and are reputable for repairs - it seems they send a lot of their work out but where it goes to is unknown - the work seems to be great but they are somewhat pricey

www.americancamera.com - great work but a little slower service - smaller operation and parts are often repaired by them on the point and shoot cameras - better for SLR's which is their specialty - priced very fairly

Good Luck

Posted October 27, 2010 6:24 pm


My lens was locked in the full open position and found that one need only to remove the side, rear and front covers. The Flash unit lifts partially out from the top and then with a twist to remove it from its' cradle. I opened the gear box and removed and cleaned the gears and tested the motor. Reassembled the gearbox and pressed the power button and the lens didn't move. Before throwing it all away, I pressed down quite hard with the palm of my hand on the lens and heard that click, pressed the power button and the lens worked fine. Reassembled the camera and it works fine without the 5 extra screws and one of the polarizing sheets between the LCD and the back lite.

Posted October 27, 2010 12:25 pm


I have had a PowerShop A80 since it first came out - no problems until this morning when I got the E18 error message. I followed the repair instructions (removed the batteries, tapped it lightly a few times against a desk on the padded USB port cover, reinserted the batteries), and it worked perfectly after I turned it back on. Phew! I love this camera and wasn't looking forward to having to purchase a new one.

Posted October 26, 2010 6:01 pm


I thought that's it I will have to get a new camera. First I looked up this great website hoping I could find how to fix it, and it was so easy, my lense was stuck, a bit lopsided, so I got a metal ruler and gently pushed in the larger gap side, it clicked very softly and then when I turned the camera on again it worked fine. Yipee!!!!

Posted October 25, 2010 3:47 pm


got lens error on Powershot SX200is shooting in very very dusty conditions. Canon refused to repair under warranty because of drop damages in cover, which i got 6months earlier. Disassemble covers, back and front. You can see the gearwheels of the optics motor in bottom of the camera, under the display. Rotate the gearwheel gently with screwdriver and push power button and voila, it works again! After this i took small needle and cleaned every gearwheel tooth. While camera on, zoom in and out to get every tooth visible. I was really suprised that the gears are not boxed, they are visible immediately under the covers of the camera. No wonder they get dusty.

Posted October 25, 2010 6:15 am


I had this E18 expereince couple of days back and i took it Jessops , they said it will cost 125 minimum and suggested be to buy instead of repair. I hav'nt given up i checked on few forums same were it was mentionsed just switch on the power and delicately bang it on sofa (not on floor please) and it worked . I am soooooo happy i have seved my money. Please dont give it up just try the way i did . It may work for you too . Good luck

Posted October 24, 2010 2:19 pm


I would have to say for those getting these serviced, stick with: www.camerasandparts.com We just used them for an S90 lens error repair and they did a perfect job. They exclusively do service for the Canon Powershots and they did a totally perfect job for us and for cheaper than most places. The best part is they clean the camera completely when it's serviced and they do a perfect repair. You can also try Canon themselves, mine was about double through Canon which is why I went with Cameras and Parts. No regrets at all, since getting it back this week, it looks and works like new again.

If anyone knows of a good place to service a sony slr, please email me. I have a perfectly good camera with a broken display. I could probably do it myself if I could get the part but I'm thinking I don't want to mess with it. Just don't want to break something in the process. I dealt with Sony years ago in Irvine and it was horrible, looking for a recommendation on a good service center but not sony. Email me at: sammits7@live.com if you can help.

Posted October 23, 2010 6:46 pm

Dave H

I have a 5S IS PowerShot that has worked well for years but started getting the "lens error - restart camera" message. Other than this problem it's a great camera!

Posted October 23, 2010 11:38 am


As a professional photographer, I have a lot of experience with Canon and Nikon Digital Cameras. This is actually my second e18 lens error and it's on a Canon G10 camera. But I will say that the first one was from me dropping the camera and the other camera was purchased used so I don't know the history on it, plus it was rather beat up when I picked it up cheap at an estate sale. I DO NOT RECOMMEND HITTING THE CAMERA OR TO DO ANY OF THAT OTHER STUFF! EVEN IF YOU GET IT WORKING YOU WILL OFTEN DO OTHER DAMAGE TO YOUR DIGITAL CAMERA DURING THAT TEMPORARY FIX! Have it professionally serviced, that is the best solution. If your car broke would you smash it and push and pull it to try to make it fix itself, of course not. I am a professional and can tell you from experience that's the only way to fix the problem right on these digital cameras, having them serviced by the professionals.

Some very good places that I have used in the past have been www.camerasandparts.com , www.cameraservicepro.com and www.forsterscamera.com Those three are tops for repair work on these.

I read that someone used a vacuum to try and suck the dirt out of the lens, lol. Just have it correctly serviced, that's why these service centers are out there because sometimes these things do need service. If all else fails, connect the vacuum to the lens and try to clean it that way, maybe throw some carpet cleaner in there too and spray some windex in the mix to clean the glass at the same time, lol! Of course I'm kidding, don't do any of that stuff, just get the camera repaired. Once repaired and serviced by a tech, most cameras will perform better than they do when they come out new off an assembly line. Take it from a professional, I've been through enough repairs and I see this each and every time.

Posted October 21, 2010 12:01 pm

Rajneesh Rastogi

I have S2IS. Purchased roughly 5 years back. Six months it developed this problem of E18. I took it to that Canon repair centre. The lens would come out but after sometime and the motor would make strange noise. I took it to Canon service centre. And they said the complete optical unit needs to be changed. Would have cost me USD 120 then. But the service manager advised me to work with it till it stops responding. I took it recently for a trip and the lens is now stuck midway. Today CANON is asking for USD 220 as they have increased the part prices. To me its very unfair. especially why can't they just repair the motor. So much for ENVIRONMENT FRIENDLINESS. Change camera rather than getting it repaired.

Posted October 21, 2010 6:09 am


Today it happend with my canon ixus95IS. just within warranty. Not able to fix it myself. tried everything mentioned, but no succes.
So I have to take a wlak to the shop.

Posted October 19, 2010 2:15 pm


I've had my A70 for many years, not sure exactly how many. I've had such great luck with it and it's been on countless trips with me, with no problems. I'm now having problems even turning it on, and now the lens is stuck out and I'm getting the E18 error. I'm really hoping that the fix you have works because I love my camera. - Jessica

Posted October 16, 2010 10:03 pm


my first E19 and thanks to your page, was able to fix it myself - thanks!

Posted October 16, 2010 2:34 pm


I've had my canon for 4 years and am getting the E 18 error- sooo frustrating.

Posted October 15, 2010 11:50 am

I write a post about an error in Cannon in spanish.


For english, use Google Translate.

Posted October 13, 2010 4:13 pm


I took my camera on a hunting trip (carried in my bag in our truck).I always take care of my camera. My buddy's camera batteries ran down and I said we will use my camera. great, he is posing with his first Antelpe that he just shot. A very proud moment, and Ehhh!! my camera gives an E18.... What a moment to fail on me.....Thank goodness I had my BlackBerry with me.....I am not a fan of Canon anymore..

Posted October 12, 2010 8:28 pm


I used this guide and fixed my Power Shot SD1100 15 and I'm so happy that I didn't have to buy a new camera or have to deal with sending it for repairs. Thanks a million for this guide~!!

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