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My camera just stopped working one day and when I tried to turn it on there was a black screen saying E18 and now I realize it is a lens error - I wonder how this happened. It's an old camera so I can't replace it.
Tapping the camera case and then trying to manually wiggle the two parts of the lens when extended. New batteries. Turning on and off etc . Taking out memory card. Then it suddenly worked again. BTW it was a cold day . I think the wiggling the lens was the main trick . Maybe the tapping ?
I've had 2 Canon Powershot cameras. Both failed due to lens errors. Because I loved the way the way the 1st took pictures in my work I got a 2nd Powershot reasoning that perhaps the first's failure was just an aberration. I took great care of both as they were used in my work. However, when I got the 2nd camera I made sure to keep it in a clean plastic bag whenever I wasn't using it or carried it to make sure the lens mechanism was kept clean. Nevertheless, it too failed due to a lens error. I checked the battery by putting it on the charger and it was fully charged. As both my cameras failed for the same reason and neither was very old - perhaps a year) I believe that the lens mechanism is not robust and is the camera's primary failure mode. Unless I can fix my 2nd one, I won't get another. Can you help me?
I have a Canon Powershot S100. I was using it to photograph Oregon beaches when the lens error occurred; so I assume I got sand in the lens. I tried nearly all of the repair techniques, replacing batteries, the AV cable, compressed air, tapping it, the slip of paper, to no avail. Do you have any other recommendations. Thanks, Clare Thomas
#1 worked, recharged battery. This is the 2nd time I've got the lens error message, first time cleaning the lens worked. Thanks again
#8 worked great on our Power Shot A610, but it took multible hard knocks on my palm to get it working again. Thanks
I have a Canon Powershot S110. It briefly took a swim in my pocket when I fell into a jungle river in Malaysia and of course refused to work. I removed the battery and memory card and dried it off in the sun and watched with horror as beads of moisture came out of the USB sockets. It thought it was damaged beyond repair. When I was back in civilisation I recharged the battery but still no luck and then spontaneously the lens barrel shot open when I wasn't expecting it to do so and I had my hand in the way. It briefly registered a lens error message and then went blank again with the lens barrel extended. Recharging the battery made no difference so my first thought was that the battery was damaged so when I got back to the UK I ordered and installed a new battery. I got the dreaded lens error message saying that the camera would shut down which it didn't. I tried the various low level fixes and eventually gently compressed the barrel to try and even out the extension. Bingo it suddenly started behaving although it was still convinced that the memory card was faulty even when I gave it a new one until I took out the battery and the memory card and put them both back in and now it seems to be absolutely fine. I guess I may have shortened the camera's lifespan both from the original bath and fiddling around with the barrel but at 2 years old it was too old for the guarantee and too new to get rid of.
I bought 2 broken Powershot G10 from ebay one E18 the other E16. Firstly I will say get the right screwdriver a Wiha philips #00. Secondly if you have an odd fault like E16 buy the service manual it only costs $4 online download. The E18 fault had the lens stuck. I stripped down the camera and then the lens. I am still struggling to get the lens together even with photos lines drawn across the parts etc. Not easy at all but it beats the rubiks cube for entertainment value. The ribbons can be sourced on ebay from china but you will have to solder the tiny connectors on and remove from original or source them new. Not all ribbons need connectors. I bought some but needed none. The E16 meant the CPU could not talk to a peripheral device after swapping all the boards I came to the conclusion and observation that the fault was indeed on the Main board and a large chip (Analog Devices) had a small burn bubble on its surface. So I used the main board from the E18 fault camera to make the E16 fault camera work. Expecting the calibrations and adjustment to all be out I was pleasantly surprised with well focused photos and a very well thought out compact camera for manual control. Put it in a ebay sourced cheap underwater case and I am ready for snorkeling in Turkey.
I was just reading your posts with my "broken" s100 when accidentally i've pressed the lens and fixed it! The lens was like 1mm out and the protective blades almost closed, so it was so easy. I can heard a "clack" from the interior and now my camera work again. Inbeliable! In some way... Thanks!
Canon Powershot A410. Tried new batteries, then removing memory card. Tried wiggling and pushing on the lens.
Finally, banged the camera firmly down on the desk 5 or 6 times. (just the right of firmness)
Turned it back on, thelens recovered and camera now working.
Have canon IXUS 160, which was dropped by one of the children. Used your technique #11 of forcing the last barrel where the gap was the largest until the click was heard. It needed quite a strong force though. It is now working fine.
I got a lens error on my Canon G12. I dropped it about a month ago which was when I first got a lens error. It started working fine but then I got the lens error again and it wouldn't restart no matter what I tried.
I wound up going to the local store I'd bought it from and they recommended me to a place online that repairs these. I had it fixed and just got it back on saturday. It's like a new camera again, works like new.
This is the place I used: www.camerasandparts.com
It was $89 for parts and labor and they cleaned the heck out of the camera and all of the other services they do with their service deal.
Great service, thought to recommend them to those that need help with this. All they'll work on are Canon's. Highly recommend them. All the best to everyone going through this. Where is Canon to step in and help. Obviously theres a problem with these cameras there making.
My Canon G11 disconnects every now and then whithout notice and then the screen turns black with the indication E32. How can I repair it? Thanks
Powershot S2 IS This workrd for me: Lens out when off, when turned on lens retracts, generates an E18 message then lens extends fully and camera switches off. It appeared that the position of the lens was out of sync with the motor switches. I turned the camera on the lens retracted an then I held it in the retracted position while the camera tried to extend the lens (as what happens when you inadvertently switch on with the lens cap on). Then i switched on and and the camera worked normally.
#8 worked - tapping USB cover on a hard surface to get the shutter unstuck.
Canon ixus 107. #7 worked, thank you
IXUS 500HS ... Lens error, struck, up fixable. Thrown in dustbin (after all self fix efforts failed). Very annoying, as this camera has had VERY LIGHT USE, and not subject to dust, sand, etc. I feel that these modern ultra zooms are inherently poorly designed, and do not last anywhere close to a reasonable amount of cycles.
Hello. Thank you so much for the instruction. My A410 fixed with technique # 8.
CANON POWERSHOT A95- JUST HIT IT ON THE BOTTOM ONCE OR TWICE THEN TURN IT ON, REPEAT UNTIL IT WORKS. WORKED FOR ME IN 2 MINUTES.
I have a Cannon PowerShot SD1400 IS. I had the Lens error after carrying the camera in my pocket for several hours. The Lens would attempt to come out but then go back and report a lens error and shut down. Sometime it would make two attempts to extend out but would always go back in and report the failure. I tried blowing with compressed air and saw a tiny improvement but still no go. The last time I decided to grab the lens before it went back in and hold it till it timed out and shut down. Then while it was still out I again blew compressed air all around and then the next time I powered it on it finished retracting then extended out perfectly.... No more long storage in my pants pocket.
I have the 3400 IS...same problem with stuck lens. I've tried everything so far and it is behaving better but I don't expect it to continue. Friend of mine has had a Panasonic for years and no problem yet. Very nice camera.
Have an old Canon A400 that we let our 5-year old son use. it was dropped on carpet and started getting the E18. I pulled the shell off (both back and front) and pulled the lens apart several times only to have the E18 NEVER go away. Finally, I realized it was only happening when assembled. The lens stepper motor ribbon cable was partly pulled out of it's ribbon socket. I pulled up on the latch, reseated the cable, and locked down the latch again and all works perfectly again! To repeat, there was nothing jamming the lens at all. The culprit was the loose lens motor ribbon cable.
My wife & I each have a Conon S2 IS. We have had them several years and both of us are very satisfied with them. All of a sudden yesterday, I took 5 shots with my S2 IS and the camera refused to shut off, nor would the lens retract and error code E18 was displayed on a black screen. Today I Goggled "Canon E18 Error" and found this web site. I tried fix #1 and #2 but no luck. When I followed the directions for Fix #3, the camera was totally repaired and functional. Thank you for your help.
My Canon A1200 failed on the 2nd last day of an international holiday. The lens failed to retract after taking a knock. After getting home, and being a bit of a techy type and having previously disassembled an A550 for a different issue I started unscrew the case. As I did this I noticed the off-centre position of the lens. I tried pushing to centre it, heard a click. I put batteries in it and found there was more movement than before, so after switching off I pressed again collapsing the lens to the retracted position. Switching the lens extended with a few clicking noises so I switched it off and on a few times. The noises stopped so I took some photos and found they were as expected.
I then did a web search to see if I could share this good news and found this site. Should have looked first eh? (old adage; When all else fails read the instructions).
A side issue, I bought an IXUS 145 in a different country to Australia, my home country, and Canon Australia is currently refusing to consider a warranty repair/replace for the screen failure which occurred as I was boarding the plane home. ie It was impossible for me to return to the dealer where i bought it. The IXUS worked for only 24 hours before becoming unusable!
Repair method 11. On a Canon PowerShot S5 IS with barrel stuck open after falling from a high tripod while switched on. Mildly pushing and turning with motor on to make the barrel progress to closed position, advancing bit by bit (I had to restart the camera more than a dozen times) until when basically totally in -bingo- the motor takes the relay and the barrel starts freely moving.
I tried the same method on a S3 IS model that felt from a table while switched off, barrel stuck closed. No success, but there is a plastic noise when shacking the camera, like something got loose inside. I think that for this one disassembling is the next option, at least to see if there is any evident broken piece.
I have an ixus 265 HS and the shutter was stuck half open. I gently slipped a paper edge between the shutter pieces and bingo, their was a small click and the shutter opened fully! Thank you so much for your advice.
No11 worked on my IXUS 510, which was pretty much what I expected to do from the start albeit not looking forward to it. Shat myself when the focus was off but it soon came back. If this hadn't worked the camera was junk anyway so nothing to lose
Repair nr. 7, with the paper did the job. Thank you so much!
My Canon A1200 Powershot had the lens not retracting issue. I tried all suggestions including ones marked danger could damage the camera. I finally gave up. My husband tired and gave up much sooner claiming we was not at all mechanically inclined. I asked him to keep messing with it - I had already tried everything on the list except disassembling. He started pushing buttons He got the Menu to show up and still kept pushing buttons and then handed it to me saying he could not fix it. BUT I changed a setting in the menu to minimum retraction time. It did nothing. I handed it back to him he kept tapping on it. Who knows what happened really, but he handed it back to me and said I give up. I looked at it, turned the Menu to Off and I was seeing through the lens. I turned the camera off, the lens retracted and we are good to go again. We had been at the beach I will go clean the camera case thoroughly now. :)
Repair 3 worked for me. Thanks a lot!
REPAIR TECHNIQUE 7 worked. A big thank you for the instructions!
With fully charged battery on Canon Powershot SD 1300 IS: Used the thinnest collar stay(used to stiffen dress shirts, available at drugstores) which has a narrow end to clean between both segments of the lens, while holding the camera with lens facing floor. Then I reloaded the battery. Turned on and the lens deployed.
I fixed it just us a small pen and make sure the cap is on and push the lens in the middle in about 4mm
I have a Canon PowerShot A3150 IS-
cleaning out with paper worked, thanks very much!
repair technique #3 worked for me
Repair technique #8 has been successful for my Ixus 105
Follow #lenserror on twitter.
The powew of social media could help us
Lens error on the display and lens didn't retracted normally.
I contacted the canon customer service and I didn't get any useful information, they just denied any reponsibilities. My camera is still the same: doesn't work.
What can i try?
Lens error on the display and lens didn't retracted normally.
I contacted the canon customer service and I didn't get any useful information, they just denied any reponsibilities. My camera is still the same: doesn't work.
What can i try?
Lens error on the display and lens didn't retracted normally.
I contacted the canon customer service and I didn't get any useful information, they just denied any reponsibilities. My camera is still the same: doesn't work.
What can i try?
Thanks for the info
fault was bad solder
connections on lens
electronic switch unit all
I just went through the lens error problem with my Canon G12. After trying everything under the sun I just decided to have it repaired. I used this place: www.CamerasAndParts.com They were excellent and they do far more than just the repair and they do something to the camera so this error won't keep happening. Very impressive, they were $89 for everything. Turnaround time was three days with them including the day they got it and then two days back to me. All around, they were excellent. Camera is like new again.
Hi, so my canon camera worked perfectly up till now but today when I started it I am having problems, it says "lens error, restart the camera." I restarted it but same problem. The lens looks like it is all in but really isn't so I cannot even press on it gently to make it go in. What should I do? :/ Also, if I get it checked at the store I bought it from by their services, do I have to pay ?
Cleaned out cupboard and found my old Canon SD450 with E18 error. It had been in cupboard for years. When it broke I called Canon service and they were useless plus they wanted a fortune to fix it. I just couldn't throw it away so I put it away. Tonight when I found it, I tried all your tricks (cleaning around lens with thin piece of plastic, compressed air, turning the lens with pliers) and the lens is working again. Thank you so much.
If you don't get anywhere with pushing and pulling the lens and you need to have it repaired, this is the best place for repairing the Canons: www.camerasandparts.com They do Canons exclusively, and they do the repairs for many of the big box stores. I know they do repairs for Radio Shack. They're pretty much the best option if you need to have a Canon repaired. Try the tips on the site first.
I really like your site.and really enjoyed this post.Very helpful,, the style of this article I'm like, really pretty good.
If the things here don't work to fix the lens error, I found this site which had a lot of info and some different fixes (one which worked for mine). I thought to come back and share, this is the other site for this problem: www.LensErrorRestartCamera.com
I tried your techniques with paper, canned air, taping with pencil. one of them worked, not sure which. this is the second time this has happened, and I used your techniques to fix it. Thanks!
I did put my Canon S2 IS inside my backpack without any protection, so at some moment the power on switch must have turned and the lens got stuck because it couldn't extend. I tried with the #3 technique and it worked!
I bought a Canon camera from ebay. A week after I bought it, it broke with a lens error. Of course the seller nor ebay would help.
I took it to my local camera shop and they sent us to this place, www.CamerasAndParts.com
From what I have since learned, they are the ones who do the repairs on the Canons.
None of the things suggested here on the site did a thing to get it to work. We had them do the servicing for the camera and all they do. I wanted to recommend them. The service was just above and beyond and for not much at all, the camera is working like new again.
If you're going to have one repaired, I would highly recommend that place. Their site is, www.CamerasAndParts.com
Next question, does anyone know of a place online to get a manual for a Canon camera. I tried ebay but no luck, any help would be appreciated. Thanks anyone who can help me with that.
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During a trip we got this lens error on ours. We tried everything here and none of it would work. We believe our four year old may have dropped the camera but we're not even sure. We we got home from the trip we sent it off for repair. We used these guys www.camerasandparts.com It was very fast (about a 3 days with them), fast shipping back too. Repair work was wonderful. If you need a place to fix it they were exceptional in every way.
Ixus 105: success, thank you! I did all the easy things: charging battery, tapping camera, jiggling lens, blowing with hair dryer, paper between lens units, cable connection to computer. Not sure which solved the problem, but it took me only about 20 mins.
Power shot A95. E18 error repair failed at all attempts until I reached #11, lens adjustment. The lens was out of adjustment and following instructions it "clicked" back into place. I have my favorite camera back up and operating again. Yipeee!
The link didn't work so I must have done something wrong. Here's the other site though, it is what cleared my lens error and got mine working for me: www.LensErrorRestartCamera.com
I have a Canon G12. I had the same thing going on with mine. It occurred out of nowhere, I was shocked when I got the error to go away and it worked again.
I tried both the steps on this site and also the steps on this other site: www.LensErrorRestartCamera.com There was a sequence of buttons I pressed which I found on the quick fix tips of that other site. It immediately started working again, that was about two hours ago so I'm keeping my fingers crossed.
For those who try the steps on this site to fix it, if they don't work, try that other site. I put the link below my comment here where it says Website, that link should take you right to it if I did it right.
My next question is with so many of us going through this, why is Canon not helping us? I went as far to call Canon and they were useless, saying I must have dropped my camera or got sand in it, which neither of the two happened.
Anyway, that other site is excellent to for help with this. Thought to share
Canon Powershot S110.
An unbelievable dream vacation in the Swiss Alps with a camera I coddle, protect and look after like my baby. It's never been dropped nor used by anyone else and I've had it for 2 years without a problem.
I received the lens error message and despite the camera trying for a few seconds before the message, the lens would not retract - I tried very gentle coaxing. All 3 batteries were fully charged with the chargers I brought and I attempted everything listed here, except for extreme methods and the AV cable attempt, as I had no need to bring the cable with me on vacation.
Good thing I had my old 4s iPhone camera and a crapola Sony Handycam that takes terrible, fuzzy pics. I was NOT happy!
Upon arriving home, I tried using the AV cable method and tried to power the camera on - nothing. Then in desperation, pressing random buttons. Nothing. My heart sank.
Sadly, I disconnected the AV cable from the computer and camera in dismay and Poof.. The lens recessed back into the camera like magic and my camera was back. It seems to be operating normally now.
Too bad I lost the opportunity for some great shots on my overseas vacation, but I really appreciated this article in desperation while sitting in the chalet staring at beautiful mountains and scenery.
Thank you so much for your help. I got two Canons- A Canon Powershot G9 and an Canon Ixus 60. Both displayed sense error messages.
I was thinking of buying a new Canon but now both cameras work again after I tried all steps to step 11. That did it.
I like the old cameras and I am used to them. Thought the Ixus is really very worn.
Both cameras are about 7 years old so I wouldn't have tried the steps with a new one.
But people could go to local camera repair shops and see what they say. The big shops will simply tell you it's not worth repairing and will sell you new cameras.
My kids found the camera and must have dropped it with the lens out and we couldn't get the camera to work. I did all the steps until step 11 and I heard a light pop sound and it worked.
This happened to my G12. My husband tried some of the tips we found on this site and our lens actually started to work but then it got stuck immediately again. We ended up having it repaired and it went excellent. For $89 the place we used online serviced and cleaned it, fixed it perfectly! For those that need help, this is who we used: www.camerasandparts.com They were excellent!
I really enjoy looking through on this website , it has got superb articles . "The great secret of power is never to will to do more than you can accomplis
USING A SONY CYBERSHOT DSCW150 quite a few years old. Recently it displayed the 'turn the power off and on again' message and couldn't be used altho i could could access the menu. over a week i carefully tried all of the fixes described on these sites without success.i could feel the grit in the lens extension mechanism as it tried to extend. i smeared some spray lube on the lens body and turned it on and off many times also without success. i gently tapped and bumped the camera in an attempt to dislodge the grit, unsuccessfully. the last thing I did worked.Withe the camera turned on and the lens partially extended i turned it off while holding the lens to prevent it retracting. the motor tugged against my fingers untilI released the lens and it retracted normally. The next time i turned it on, it operated normally and has done so since, although i haven't used it a lot since then.The sensation that there is grit in the mechanism is no longer there.
Error message E18 on my Powershot A610 appeared out of the blue and couldn't open or extend lens. Tried all tips but non worked. Finally decided to give it a good whack on the desk. Horrible sounds but now working!
I had the lens error on mine and I had found this video which is the same place I got mine fixed. Thought to share as they were fantastic!!!
I had the E18 error on my mom's Canon A410 and tried the batteries changing, removing the SD card, and nothing worked. Then I decided to try and run a business card around the outside area where the lens extends. Replaced the batteries and it retracted the lens. Thank you!
Managed to recover my PowerShot IS2 E18 problem (after fall from about 2 feet height) with mix of technics discovered here: batteries removal, then turn on. Lens goes out but not to full extent. Turn switch to view mode twice (this will force lens take store position). While lens trying to return in store position (which fails in my case), help it by slightly pressing with fingers. If it goes to a store position -ok. Then dust removal with a paper, then turn on - voila, its working.
A few on's and off's might be needed to ensure that mechanism will not jam again.
Had wife's Cannon Power Shot SX260HS for over a year. Love it. Get this...dropped it in the river! Wife not a happy camper. Retrieved it quickly and low heat hair dried it out. But the lens would not retract and got Lens error. I figured it was a goner. Once home from vacation noticed the extended lens looked a little miss-aligned. After a number of taps and actual "bangs" of the camera on the table I heard a click and the miss-alignment was corrected. Turned on camera and all is well! Wow. This is a rugged camera!! As is well in the household!
I've had my S21S for 4 years. 1 month ago the E18 appeared. Now 1 month later, I found this site and followed the directions someone posted and my camera problems dissapeared, my camera works great now. Just in time for my friends water polo tournament tomorrow. I am very happy it works.
Ok I have a A95 and got back from an airshow... and got the E18 error... I tried cleaning the lens barrels with clean air.. I finally got got feed up and really whacked it on the edge of my desk on the usb port.. LOL it works now..
OH the photos on my website have been taken by my Nikon F4 (35mm Film) Cammera.
ON my powershot A60 the Method 6 (but just blowing with the mounth) and after that 5 worked. BUt I holdet both the shutter and power on a while. Than a E02 apered. After new off and on turn it worked again.
Canon A510 camera dropped directly on lens. Forcing the lens was the only way and it worked. Happy! Plastic cover pieces on top of the lens might cause the problem. It should be checked first.
Method 11 worked on canon ixus 105. It took a few gentle pushes and had to turn camwra on and off a few times and repeat gentle pushes and every time heard a couple of clicks. All working fine now. Thank you.
Thank you! Method 11 worked (1 snap into place, then 2 wiggle while turning on again and again) after camera dropped directly on lens. Took awhile, thought it was a goner. Powershot SD1200 IS.
I have a Canon A80 with E18 error. (It showed up in Hawaii so I had no underwater camera while on vacation.) I tried fixing this when I got home. I went straight to technique 10/11 and fiddled with (push/pull/twist) the lens. It now works. Thanks so much for posting.
I have been getting the lens error message on my Powershot S95. I tried the first three fix options with no result. The fourth worked! The camera now works. However, its lens operation is louder than before, as if something is still interfering. I will now try compressed air when the lens is extended. Thanks!
I found some more things that helped me fix my lens error on this site: www.lenserrorrestartcamera.com It is another site just dedicated to the lens error problem on the Canons. One of the tips on there got mine working right away. My camera is a Canon G7
Error "Chyba objektivu"("lens error")solved with repair technique 5) using AV cable. Camera type: F200EXR
Not sure I have the E18 error, but it seems very similar. Once, when turning on the camera when the battery was very low, the lens extended, the camera turned itself off with the lens still extended.
After recharging the battery, when I turn on the camera the lens retracts, then extends. The LCD has some icons, but no picture and I cannot turn the camera off. It turns itself off after about 10 seconds, lens still extended.
Since I can't access the menu, I can't do a factory reset. Looks like this is going in the ashcan as I can't afford to have it repaired. That would cost more than the camera.
I try almost all sugestions, and after I put USB , small move happened when the my Canon try to turn off .....Because my lens was totaly closed , I made light pressure , and made few circles with finger .I believed that my problem was because of empty battery.
Used force to fix lens retraction issue, but while video works, photos are overexposed
My 1200A camera's lens was stuck in the extended position. I followed the steps and the error was fixed when I followed the instructions in step 11. Thanks. This is a really handy site.
Canon PowerShot S30. Lens was partially extended, would not go back into place, E18 error. Used paper around the lens, no joy. Slapped the back of the camera sharply and the lens retracted. I have had this error a few times in the past and have fixed it with switching batteries. This is the first time I had to slap it.
I have a Canon SD1100is that had lens error come up. Lens would close but pop right back out. Would never stay closed. Used technique 7 in the write-up and it worked! Everything now in synch. Thank you!!
Nikon Coolpix, Using just a little force made the lens retract: a slap on the back of the camera with the palm of my hand
Your advice helped fix my ixus 65 camera after I gently clicked the lens back in place when it wouldn't retract after I dropped it - many thanks
Tried all and after a few beers got a bit rougher . twisted the lens and heard some worried cracks banged it hard a few times and miraculously it started working again .it does make a few grinding sounds now so im not sure how long it will live for , my advice don't go for the aggressive twisting just bang it hard !!
I used the E18 error guide to fix my camera. The Camera was a Canon PC1585. My 1.5 year old son got a hold of it and twisted the lens some how while it was extended. There was a black screen when trying to power up and the lens was jammed in the extended position with a twist. I used method 12 on the guide which instructed me to gently pull the lens out and turn it to the proper position. It worked easily and now the camera is fine. Thanks a bunch ^^
In my experience, the battery door/gate was faulty, I had to squeeze it to get my lens to function and the camera to function as well....TRY THIS!
PowerShot SD 1300 IS, kids playing with camera, on, off, on, off, lens froze halfway out. Tried almost all things on web site, still froze.
Found mini-USB charging cable from another device, plugged in the mini-USB cable, lens retracted! unplugged cable, now lens opens and closed normally.
Praise the Lord! It works again. I used technique 11/12 which instructed the camera owner to apply downward pressure to the extended lens. Initially, there was no result but after shimmying the lens around in circular manner I had a response. The lens retracted all the way - but then extended half-way again. A little more pressure and fidgeting and finally the lens was fully retracted. Thanks whoever is responsible for this web-page.
I had a lens problem with my Canon Powershot A510 camera. I used some of the instructions from your web site and it worked :) Thank you!!!
I am also receiving an E18 error message on my Cannon PowerShot SD30. I take very good care of my camera and I still ended up receiving the message. It has made my camera inoperable. I am very disappointed and to learn that it is a common problem ignored by Cannon disappoints me even further. I don't think I'll ever buy a Cannon Camera again.
My old A75 powershot got this. fixed it by rapping the camera on the table using the padded USB port. Cannot believe it actually worked, but it did.
My ixus 115HS lens often gets blocked when it accidentally turns on with the cover on. Normally it's fine but this time it got stuck halfway. Pushing the lens didn't work but tapping the USB cover on my desk did! Thanks.
Problems with Ixus 115 hs lens not retracting but out of warranty would cost as much to send away than to buy new camera!
Thanks a bunch. Mine was extended and wouldn't retract. I grasped and twisted the larger lens barrel while powering off and pushed in a bit and it retracted and I am back in business. Awesome. The links to dismantling the lens are broken unfortunately.
If your camera is still under warranty, the best thing you can do is to take it to the nearest official Canon repair shop and Canon should fix it for free.
I have a canon ixus 60 It comes up with lens error - restart camera.
I have just experienced the same problem on the Error 18 on my Ixus i zoom. I have tried the methods of tapping the face gently, but it just wouldn't retract. I tried the on/off button also, now there is no beeping sound, but the lens is still in extended position.
Try this first... have been bumbed for weeks cause my S95 has a permanent lens error note and the lense stays extened.. WEll, I just tapped the top (face) of the lens gently against the table and it worked...!!!
And by the way, I forgot to mention in my post below that I have a canon powershot G7 and the error happened after the camera fell 3 feet to the ground while in zoom position
I had the error and my lens was stuck in extended position. I tried point 4 on the "how to repair E18 error" ie pushing the lens gently where there is a gap. It worked like a miracle and it was fixed in less than 2 minutes
I tried silicon spray and it worked. I held it upside down and sprayed it which is just like blowing in lubricant with force. Not too much.
And yes I know I was a fool myself for sending it to Canon but that was before I knew. So you are a fool too. Just like me. Canon themselves are a joke for these repairs.
This message is for GDK below this message. Why would you have sent it to Canon in the first place. LOL Canon is not only the priciest most expensive place to fix a camera but they do about the worst work I have seen. I have had two cameras repaired at the Canon company and both failed. The first one didn't even work from the moment I got it back. The second one never focused right and now it has the lens error. Canon is about the worst place to fix these and they are way overpriced to boot!
S500 pwr shot had along time, then started. Sent to Canon under some other class action and got it back the same way, code E18. It will stop, then come back, after several attempts with the solutions. Got the SD800 IS and is great so far. Alot of Ebay photos for the last 5 years and no E18. The S500 will always go all the way out, then all the way in. Not sticking all the time. The banging is the main solution. No resets that I know of.
it was gone after hit on desk, resolve number 3.
If this problem occurred at the beach, please see Fix 5b in this video to correct it. A single sand particle can be the problem. If the problem occurred as a resulut of a fall, proceed directly to Fix 7.
I have an SD890 IS that appears to work perfectly fine but does list an E18 error if I pull up the detailed firmware screen. I can't figure out why, though, I can't find anything wrong with the camera.
My husband purchased the Canon PowerShot S2 IS for my birthday in 2004. It was truly the best present ever. I have had zero problems for almost 9 years when I received the E18 error during vacation!!!!! I took the camera to a reputable repair shop that sent it off to Canon for repairs. Canon sent it back stating that Canon no longer service this model and for me to can contact Canon USA directly at 800-652-2666. RED FLAG that there is a problem.
S80 has show E18 error. It is not possible to hide telescope of lences.
GRRRR E18!!!! But tapping on the ground makes my A75 work again!
I have had this error twice now and both occasions when the battery expired whilst the lens was out. The lens would not subsequently retract when a new battery was fitted. Both times fixed FOC by Canon. A new lense fitted both times.
BUMMED...purchased this camera because it seemed to have great reviews. Now, disappointed. Looks like my next purchase will not be a canon. I have taken great care with the camera. Always in a secure area, not out in dust or dirt. It is unfortunate that canon is aware of the error but has not made any indications in correcting it.
Have an S100 sent it third time for the lens error...spoke to Canon and asked them to replace it since it is within that problem serial number range given in the advisory...but it felt like I was talking to a manager at a walmart...not a professional company...she kept repeating the same sentence...it's up to the service technician..
I have an SX100 IS and it started having a Lens Error about a month ago (no E18, just text). Thought it was the batteries, but unfortunately not. It did something similar when I fort got it, but it went away. Now it is continuous.
The lens on my powershot camera froze on me. I tried all the suggested fixes and finally got it to close by holding the "on" button down until the lens moved. Maybe some of you will be able to fix your camera using the same trick
Power Shot S2 - The lenz is frozen out and camera making a continuous clicking sound until it shuts down. No quick fixes work.
I have had a similar experience to many others on this page. I paid a great deal of money for my camera and have taken great care of it. Was taking photographs a couple of days ago and suddenly the lens froze in an extended position and the screen displayes the message. Lens error Will shut down automatically Restart camera. When I restart the camera it simply beeps and displays the error message again. I have contacted Canon and am awaiting a response.
Very inconvenient as I rely heavily on the camera for work.
I am getting the Eai message on my PowerShote SD400 First problem I have had with it, but it won't go away.
My Canon s2 is camera experience is this. I purchased this camera at a garage sale for five dollars. I took this camera home and installed four batteries that tested good. I then looked up on youtube for any repair procedures for this camera. I found one video that addressed this problem. I went through the steps and was able to manipulate the lens to the out or the in position, but still no repair. I then decided to recharge my batteries, and reinstall them and see what happens. Do I really need to say what happened? I had to cycle the camera through a couple of cycles but this lens problem corrected with the installation of freshly charged batteries. I believe this problem is prevalent in these cameras. If you are experiencing the error 18, I would put some fresh NEW, batteries in my camera and make sure it is truly broken before I sold it at a garage sale for five dollars.
Maybe I'm not tapping it hard enough...I think throwing
It out the hotel window might work better! Here I am in Budapest with visions of lovelyness dancing before my eyes and I can't take a freakin' picture!
The BEST troubleshooting steps for this problem!
Very detailed, very thorough.
I knew I probably had sand in mine since the beach was the last place I took the camera so I tried your "tap the lens gently" advice - immediately a few grains of sand came out and I became a little more vigorous with my tapping - after 3-4 "taps" it is now fixed and working perfectly - thanks for the advice!!
Hi....same error....shuts off so quick, I can't get a hold on the lens!! trying to fix it, but no luck so far.....
My Canon SX110is growled a few times while opening, then refused to open. Tried pushing multiple buttons on start, blowing air, new batteries, inserting paper between lenses, and vacuuming while starting. Finally whacked it harder on the AV input corner, and it worked. Have vacuumed the extended lens, and it sounds much better. Now I just have to find the memory card.
My Cannon SX120 bought in 2011 and used for less than two years has Lens error!! This is my third Cannon digital camera since 2007, as both Powershot cameras had earlier had the same Lens E18 error. Looks like Cannon has programmed it to happen after 3000 pictures. Will never buy Cannon again. KODAK bought in 1998 lasted for 6 years until I dropped it.
my Powershot S30 is about 12 years old, but still makes very nice pictures, it was great camera for the time. Error 18, lens stuck half way out, maybe it's time to retire this camera?
Just discovered the E18 problem with my S2IS powershot. Now to see if I can find a way to fix the problem.
We were on our 40th anniversary trip in Aruba and the lense error came up. It has done it prior briefly, but taking out the battery and restarting it always worked. We had to buy a throw away camera to finish our trip. The quality was not as nice, plus limited pictures. The camera is less that 2 years ago. I expected more from Cannon which is why I purchased it.
I was taking pictures with my camera and noticed it was out of focus. So I tried to turn the camera off and turn it back on. But the lens didn't retract and has been stuck ever since. I keep getting the e18 error on the screen and after a few green flashes the camera turns off.
Just came across this website after my S2 IS starting coming up with E18.
The sugguestion for giving it a wack on a hard surface (a wooden table) worked first time !
Same Problem and cannon Customer Service said there this is not a warrenty issue. I'm upset and will avoid cannon in the future.
http://www.youtube.com/watch?v=AkEfnF6zVxc is a very useful sequence of repair steps
My 8 year old camera has travelled to some extreme locations with me on aid work on coral islands to holidays in Asia
Not a problem.
Then I started working on flood repairs on gravel roads
and I recall dropping the camers off the car seat with lens extended when I braked hard.
Then no lens extend on start
then new batteries did not fix and finally zoom operation showed E18
I tried batteries and a strip of clear plastic report cover to clean around lens and compressed air etc , but still a problem.
I pushed the half round button beneath the lens on the front of the camera and rotated the dust cover off - it had a dent of sorts so I flexed it and pushed the lens straight and re-assembled and that seems to have returned a smoother sounding extension and zoom now works.
A fine camera to date and I hope to use it some more
Weuhey.. your site was sooo good. I dropped my camera today in Nantes and of crouse the lens has a dent in it and it wouldn't retract. Your advice on how to repair it by placing the camera on it's back and VERY GENTLY pushing the lens in place worked a treat and I heard the "click". Thanks a ton
I bought a canon SD890IS 4yrs ago. Had it with me in Kandahar for 3yrs with no problems Two days ago I took a picture & the lens refused to retract Tried all the various "fixes" on the net but nothing.
I'm pretty bummed out because its a pretty good little camera & served me well in Kandahar
I was bumped at a get together and my camera slipped out of my hand and hit the floor. It barely fell 5 feet and I broke the fall with my shoe before it hit the ground. The the lens is not straight and I turn it on to this lens error message. What gives? Where is Canon to help us? I had liked my Canon G11 up until this but now I will never buy a Canon again. Make them more durable Canon, way too many of us are having a lens error on cameras that we spent a lot of money on.
After a few more problems from last time I decided to replace my E18. No problems now.
Drooped camera and this error occurred
My G7 has a lens error. I opened it up and took it apart and I found some grains of sand in it. Now I can't get it back together. Canon should be paying for this defect since sand should not be able to get inside the body.
I got the Canon SD900
This is crap. I have kept the camera in a case for years and I always put it back when I'm not using it.
To I was bumped in line at school and it dropped out of my hand and landed on the ground. The first time I turned it on I got this error.
Yes I dropped it but what about all the years I took care of it. This shouldn't have happened. I'm never buying a Canon camera again.
Some might say it was my fault but I only dropped it once people and I cared for it with a case for all the years before. What gives!
The information was very useful. I managed by push the lens in the direction that there is the larger gap between the lens and it housing and set the lens back to its parked position. I will try the compressed air. Thanks for the information.
This is nonsense. My sd400 just developed the problem of the e18 error. I didn't even do anything except to take a picture with it.
My lovely little a3300 got dropped and then the lens wouldn't retract adn I got teh dreaded "lens error" message. I was actually pretty upset about it as the camer had jsut gone out of warranty. Anyway after a few days I picked up my little camera and started trying to experiment.
The sellotape didn't work so then I tried pushing the lens back in. I was bit put off as there was no obvious damage or any irregularity in the lens but I pushed it down until I heard a click. Nothing. SO then I made sure it was switched off (took battery out) and then I pushed down again until I heard another click and that seemed to do the trick. Just like magic the lens was able to pop out and I could take photos again! I ahve taken a photo or two again, I hope it lasts!
Many thanks for this repository of information, I was feeling awful about my camera!
I DID JUST WHAT IT SAID AND IT WORKED
My A70 had the error. Removing and replacing batteries did not help. Blowing with Dust-Off in and around the lens, and banging on the USB cured the problem. For now.
I have taken care of my Canon over the years. It's the G9 and still one of the very best digital cameras out there.
I dropped it maybe three feet on the sidewalk and I pick it up, brush it off, then turn it on to this lens error. Seriously, how can such a nice camera break like this. I'm not buying Canon again.
Purchased a Canon Ixus 125 hs camera three weeks ago and used it only two times. Camera always held in bag. Lense error already. No information on Canon website, no canon service. Last time I bought anything from Canon.
Usually the banging works to repair the E18 on my old Powershot A70 but not this time. But by following the DIY instructions on this site - pushing down on the wider gap side of the lens while turning the camera on - got it back working. So thank you very much as I thought the old girl was gone for good this time.
I have a cannon PowerShot SD1300IS for a little less than a couple of years, I've taken good care of it always had it kept in a canon case but out of nowhere just a few days ago after taking a picture the lens got stuck and wont retract and I get a "lens error" message it beeps and than automatically shuts down but the lens wont go down. My warranty expired and the repair cost almost as much as what the camera is worth.
I received a Powershot S2 IS from my agency which is a federal law enforcement agency. Very dissapointing to have this error when needed for work.
Switched batteries and had the same issues.
I have a Canon Powershot G10 that has developed the E18, lens error problem. My camera is two yrs old and has never been dropped. It just stopped working.
yep, me 2, cannon digital ixus55 stuck lens and E18 display
I just had an E18 error for the first time on a little old ixus i zoom. It appeared out of the blue, but I did some of the things on the forum - battery out, wiggled extended lens, gently press lens in - and it suddenly came back to life. Thank you for the tips; I'll get another couple of years of this little camera yet.
I had some E18 discussion with Canons finnish representatives many years ago. Even finnish CEO posted me a letter telling that I was the one to blame. I had taken really good care of my A60. I tould him that I am never going to buy any Canon product again. Lousy business..and customer service.
To the person below named John.
All cameras do this, search the Sony lens errors, nikon, casio, etc. It's a problem with all digital cameras that have motorized zoom lenses. There's an article on the web if you do a search, Canon is rated at the top for performance and also first for reliability specifically naming lens errors on all the cameras. Sony and Nikon are at the bottom for reliability on point and shoot cameras which surprised me. Casio even faired higher for being more reliable than the Nikon point and shoots. Then Nikon and Canon lead on the DSLR lineup.
I just posted this so you understand things a little more. You may have caused your lens error and you may not have. But don't bash Canon, Consumer Reports online article shows them above every brand in both reliability and also performance. Search Sony lens error or Casio or any of them, they all come up all over the place yet my guess is there are more Canons out there. Just something to think about. Hey, why don't you buy a Nikon point and shoot, lol. While makes one of the best DSLR's like Canon, Nikon is consistently rated the worst or near worst on a brand name point and shoot. Try them out for their point and shoot cameras and see what you think, lol. Most Canon owners have been there done that", eventually you'll be back to Canon when you want good pictures and a better product again. Other than that, you have no clue what you're talking about, lol.
I bought my domestic partner a Canon Power Shot S2 IS digital camera a few years ago for Christmas and spent a lot of money on it. She has extensive experience with 35 mm cameras and in fact has 2 Nikons (film) with several lenses that are more than 40 years old and still work perfectly. I thought she would love a digital and made the mistake of buying her this Canon. She went to use the camera a few days ago and the lens came out, would not go back and the E18 error appeared. This camera has NEVER been dropped or abused and after researching this problem I don't understand why Canon is not being sued. If anyone pursues legal action, I would like to be notified. I am telling everyone I know DO NOT BUY CANON CAMERAS.
Canon Ixus 700.
I've just got the dreaded e18 error. I know my camera is a fees years old but I've really looked after it. It is always stored in a case. When in use anywhere near water or sand it has been enclosed in an unwatered case so no chance of any sand getting in. Disappointed with the situation as just about to go on my hols :(
yep, Canon PowerShot S40, rarely used (birthdays, x-mas and wedding).
e18 error out of nowhere.
I had the dreaded E18 message too. Thanks folks for the forum and the suggestions. I had about given up and was ready to just buy another camera.
The lens would extend and retract then the beeps and then the code. A few seconds later it would shut itself off.
Iy also would extend the lens when in the picture viewing mode which it isn't supposed to do. When in picture mode the lens did not retract. I was able to repair it by firmly rapping the extended lens (lens facing down) into the palm of my hand several times.
Thanks again and good luck.
I had this error and there was nothing out of alignment in the lens. I did turn it back on and after the lens was extended I wiggled both parts, nothing clicked back into place and yet, after turning the camera off and back on again, the lens and aperture opened without the error.
I did not use the blow gun I just blew around the lens
and tapped the usb cover
It is working much better. I hope to get the blow gun for perfection THANK YOU SO
Omg thank you SO much for this website!! I could see where my lens was stuck so I took the advice on this website to gently pull and twist and it finally popped back into place, I heard the click! I have only had my canon for less than 2 months and paid almost $300! I could not believe that after falling maybe 3 feet max that it was junk, I did not want to spend hundreds on fixing a brand new camera, I will definitely watch who I give my camera too as well as refer this site to everyone! Thanks to all who created and participated in this site!
Omg thank you SO much for this website!! I could see where my lens was stuck so I took the advice on this website to gently pull and twist and it finally popped back into place, I heard the click! I have only had my canon for less than 2 months and paid almost $300! I could not believe that after falling maybe 3 feet max that it was junk, I did not want to spend hundreds on fixing a brand new camera, I will definitely watch who I give my camera too as well as refer this site to everyone! Thanks to all who created and participated in this site!
in australia. powershot A95. just started getting E18. so annoying. have always taken great care with camera, no dirt, no dropping. yet to try solutions.
To the guy below with the Nikon, Nikons are about the worst point and shoot cameras of all of them. Yes they make great SLR's like Canon but their point and shoots are the worst by a mile. Also Nikons are way more common to get lens errors than Canon, read consumer reports. I've had two Sony's get a lens error in the past from nothing of me causing it and now one Canon that happened when we got home from the beach. Canons are still the best but they are not sand proof as I've learned.
I have a Canon IXUS 750.3 years ago "E18" Error has appeared and now it don't appear anything again, but I'm sure I haven't break it. Now I don't care because i have a Nikon D3200 now.
I have a Canon S2IS and was getting e18 error code when the lens was stuck extended. (No chance of sand or dust invasion). I opened the camera and retracted the lens manually, that did not work tried other options, still nothing.Eventually I removed the motor rotated the gears withdrew the lens and buttoned it up and it worked.
my digital ixus-i zoom had error E18. I hate camera with retractable lens!
Have been using E18 for awhile. No problems except when battery runs low. Pictures tend to come out slightly fuzzy.
Thanks for the whack it on the side tip. Sore hands but worked a great!
Canon PS SD870is wouldn't retract small barrel of lens. Tried everything, then found :
"Another version of this fix would be to pull and twist on the (longest, smallest diameter) ring of the lens while turning the camera on. Listen for a "click"."
Works now! word of advice, you'll need to force it a bit, be willing to break the camera and you just might save it! Thanks, I've been waiting two years to fix this
Our Canon Powershot Digital SD790IS is having the same problem, except the message in the left hand corner of the camera screen states "Lens error, restart camera", while a green light flashes on and off, and 2 different beeping noises can be heard. We tried pushing all of the combination of buttons that we could, tried recharging the battery, using a different battery, changing the memory disk, using the usb cable, but nothing will get the lens to retract, so we can not use our camera at all. Very disappointing, as we have always cared greatly for our camera, and it is my picture source for EBay and My Seniors.
Thanks a lot. I turned the camera on and pulled on the largest lensring and gave it a twist It gave a click and it worked again. :-)
My camera fell from the kitchen table and hit the floor. Now this! WHAT GIVES! Canon should be ashamed of their product, this is a defect with so many people who go through it. No more canon for me.
I tried several things including changing batteries, tapping the camera gently, tapping the lens with a pencil, inserting the AV cord and starting, cleaning the lens with paper, turning it on with FN/SET button pressed etc., removing the memory card and starting it, then I tried turning it on with the shutter button pressed and the lens got unstuck and now is working again. I referred to the following link for this tip.
I have two SX200s both wound up with lens errors in their second year. My wife had lost the first one but found it after we purchased a replacement. Nice camera but two lens errors confirms this is a design flaw.
had the same problem on a Powershot A95 which may be pushing 10 years old. Previously this camera had a well-documented CCD problem that Canon fixed free of charge after I returned it to them. Anyway, I did the Bump-the-USB, the canned air all over and into every opening on the camera,and wiggled the lens and now it works! I am considering upgrading to a EOS 60D.
My brother dropped my Canon G9 that I loved so much. I have had it for years without any problems. The drop was maybe 4 feet tops (maybe even 3) and it did hit the tile floor. But c'mon, seriously it should be able to take a few hits within reason. This is unacceptable. I'm upset because I love this camera more than any camera and my brother shouldn't have been using it in the first place. I say that they should be made stronger and to be able to take a few drops in their life. It's going to happen. Canon should have to pay to fix this on mine. It was a small drop.
This lens error problem is on every brand of every digital camera. Look it up, Canon shows to be one of the most reliable. I google the errors on the other brands, seems they all have this problem. I know mine got dirt in the lens. I tried some of the suggestions here and they didn't make a difference. I'm just going to have mine serviced by a shop. Seems like the best option considering how much the camera cost me and it not being too expensive to fix. I hope everyone here does fine in getting it going. Don't spend money on a new camera though, you can be right back where you started again. I was told that once they are serviced they tend to be more reliable in the end. I imagine that's because of the time that a technician spends on getting it set properly compared to how they fire them off of an assembly line. That's my thought on this. Hope everyone here gets theirs going again.
My Canon Powershot was exactly 14 months old, 2 months over the guarantee date, when the lens jammed. Cost for repair: 142 Euros. My solution to the problem: buy the G5 iPhone and go for the all-in-one camera/phone version. Too bad because I've owned several PowerShots and was a big fan but I'm not going to spend another 300 Euros for a new camera that may last for around a year.
I bought a s2is on e-bay a few months ago. after two months of use got e18. Tried everything on this site no use. I found a new motor on e-bay for 25$. I thought I should try to dissassemble the camera first. I did. I could see the gears and motor needed to extend lens. There was no dust etc in them all very clean. When I removed the motor, I could see the problem. The motor has two speeds, fast and step. I assume fast is to rapidly extend the lens and step is used to sharp focus. The extend works, but step seems to just toggle back and forth jerky and erratic just like the lens did. Dissasembling the camera is not hard. You will ned a set of jewlers screwdrivers.
Trying to take the motor out is. There is a complex gear chain which will come apart, and you will have to reassemble it to get it back in. It is doable but with lots of paitence. might not be worth it on a 7 year old camera.
Tried exactly what everyone said...lightly tap the covered USB port while trying to turn the camera on. After my husband tried lightly hitting the covered USB port in the palm of his hand...it worked!!! The only problem was the battery then died and the lens went back inside. I am charging my battery & once I am able to get the lens back out I am going to clean it thoroughly with a Qtip and rubbing alcohol and then for good measure...I will blow some air to be sure it is clean. Thanks for your tips guys!!
SD 1300 IS
Combined air, tap, push and tucg on lense. Not so lucky with my eariler model. There will not be a third cannon
My IXUS55 is 7 years old now and has been a great camera. The symptoms were:
- lens stays retracted when I powered on and was welcomed by the E18 error.
- Nothing I did would fix it - blowing it with air, tapping it, knocking it, prising it a bit with a jewellers screwdriver, twisting it and turning on.
Until, I came acros Peter's comment and followed these two excellent guides:
to take the camera apart and get to the lens gears.
I turned the gear as in Procedure 1 y voila, the lens extended.
I then gave it a clean and blew all bits of dust and sand out of the case.
Putting the screws back was tricky though!
Many thanks for this site and everyone's comments.
I fixed it by following the suggestion to "tap the padded USB cover part on a hard surface, for example, a desk. It sounds so simple, but very often in works."
And it did. :-)
Canon A80 with E18 problem was fixed with compressed air as suggested. Thanks!
IX55. Lens would not retract after camera fell on to floor. Showed E18 on display. After reading guide looked at camera sideways. Noticed outer lens part(furthest away from camera body) was kinked to one side. Gently pulled outer lens body forward, heard lens clicking back in place. Working fine now.
I searched google for solution. First one I saw was to tap the side of the camera against your hand while its clicking trying to retract.it took a few tries but it works! found on you tube. So greatful that this worked. I was going to take it to a repair shop!
I had the error with an extended lens that wouldnt retrat after dropping my camera once on a padded surface. I took my camera to a Cannon service center. They didnt even look at the camera or error and told me that because my camera was out of warranty, it would cost $130 to send off to fix. That seemed pricy, so at the time I just decided to buy a new camera instead, but recently lost the new one and so I just looked at this webiste. I used the twisting the lens til it clicks method and the lens retracted and camera appears to be working again, so happy to not buy another new camera!!!
I have a Canon G9 and the lens was stuck (E18 error). I tapped fairly hard on the bottom of the camera and it was fixed. probably some dirt in it
I am getting the same error...I take EXCELLENT care of my camera. It has never been dropped or anything that could harm it and I am totally disgusted.I get Lens Error and will shut off automatically and it says..restart camera...BS that's what it is!
My CanonS2 IS gave me the E18 error when the batteries were weak. I replaced them with regular alcaline batteries, but it was not enough to snap it out of it. I ended up using the lithium x8 batteries and they worked. I now use them all the time plus last a long time.
mijn Canon ixus 110 IS geeft lensfout aan. Bij het aanleggen van de camera gaat de lens in en uit en slaat weer af. In het scherm kort "lensfout. Start de camera opnieuw." Bij eerstarten opnieuw hetzelfde. De lens blijft zelfs soms helemaal uit in plaat dat die intrekt bij het afleggen van de camera. Met de hoge drukblazer geprobeerd alle stof tussen de lensringen te blazen. Het helpt niet. Soms lukt het om het apparaat aan te leggen en soms weer niet. Heel vervelend.
Took my S80 out of its case, E18! Lens cover drawn back but the camera wouldn't work! Lens in retracted position. No holiday pics with the S80 ....
I was on a trip when all of sudden my S2 IS started showing Error 18. I was at a very high altitude so was thinking it must be failure of motor or something that drives the lens. Will post more feedback of my experience
My camera is a canon Power shot A75 which is having problems. The camera is no longer under warranty and has a signal of E18, which is the len. So I guess I just though the thing our and purchase another camera.
just tried my canon S1 IS canon again and the code this time reads E18, rather than what I had just reported in previous posting: "I have a Canon powershot S1 IS camera. In the middle of processing a photo taken it shut off. When turning back on it made a few beeps and click sounds the lens tried to move out, came out part way and went back in. the view screen came on and showed E19 then turned off. I changed batteries and SD card and it made no change. Nothing in manuals address this issue. Went online to find possible answer and came across several sites where the exact same model of cameras were having the very same problem however its listed as E19 code. Frustrated!"
I have a Canon powershot S1 IS camera. In the middle of processing a photo taken it shut off. When turning back on it made a few beeps and click sounds the lens tried to move out, came out part way and went back in. the view screen came on and showed E19 then turned off. I changed batteries and SD card and it made no change. Nothing in manuals address this issue. Went online to find possible answer and came across several sites where the exact same model of cameras were having the very same problem however its listed as E19 code. Frustrated!
My one-year old Canon SD980 IS got the code this morning. The lens was stuck in the extended position. Thanks to the experiences and advice here, I fixed it in about 2 minutes. I did the following:
1. Sprayed a light amount of compressed air around the lens.
2. Very delicately twisted the lens while simulaneously turning the camera on.
That worked, as the lens housing began to retract.
Thanks again to all of you!
I forgot to mention that it did not say E18, but anyone know how to fix it?
My camera is a powershot SD1400 IS 2011 or 12, my lens will not close, prior to using it.
My new a3300 (not even a week ago i bought it) showed this error once without any reason. And keeps making high pitch noise all the time
CORRECTION "Canon S2 IS" Not "Canon POWERSHOT A2 IS" - about 6 years old. Got an "E18" error message while hiking in the Sierra today. The lens also tried to keep retracting while it was alread fully retracted, then would not budge. I cycled on/off quite a few times - took out the batteries. Got back to wireless and found this site. Tried the centering, then the twisting. The camera called for new batteries. I tapped on the USB cover. Finally took the batteries out, re-ordered the same batteries, re-powered and it works!!! Good News - Bad news. It works but I can't trust it. GOOD LUCK
Canon POWERSHOT A2 IS - about 6 years old. Got an "E18" error message while hiking in the Sierra today. The lens also tried to keep retracting while it was alread fully retracted, then would not budge. I cycled on/off quite a few times - took out the batteries. Got back to wireless and found this site. Tried the centering, then the twisting. The camera called for new batteries. I tapped on the USB cover. Finally took the batteries out, re-ordered the same batteries, re-powered and it works!!! Good News - Bad news. It works but I can't trust it. GOOD LUCK
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Thank you very much, I was almost crying because today is my baby first birthday and the camera fell down an had this e18, and I read I did everything and nothing, I even dropped it many time, and when I was looking in internet somewhere to take it to repair immediately I tried again, once and again turning around the lens with force and click nee and 3 or 4 times agin, and it worked, thank you and now to celebrate.
We own the Powershot A85. Some time ago we had the camera repaired by Canon, for an issue with the image chip. This we found out was a factory defect and it was fixed at no cost. Now however, we have the E 18 issue.
The "slam camera face down" suggestion worked! I only had to do it once and it worked immediately. Thanks for the suggestion!
I have had lens trouble with 2 Canon's over the past few years and both times I fixed the problem by slamming it rather hard face down on a table. This was after more gentle attempts did not work. Seriously, just try it if nothing else is working for you!
My S500 is suddenly not worked and showed E18 on black screen. I didn't use it for a couple of month and cleanly and safely stored. I used my new SONY camera instead. Yesterday, I tried to use it, but the lens extended with noises, without movement!
It's not usable now. I need information to fix it.
I owned it since 2005.
This site is awesome! I just got that E18 error message on an old camera that has been working great. I googled Canon E18 error message, got to this site, read your posts, tapped the camera on my desk over the USB-port closed cover, and VOILA! we are in business again! Thank you all! (in the meantime, my son's brand new Canon powershot is back with Canon for the same problem. too bad I didn't see this earlier. But at least that one is under warranty)
Ok guys for me my Canon Powershot SD780 IS is now working! I bought this off of ebay for 30 bucks thinking I could maybe fix it. They listed it having the lens error and I figured I would give what the forums were saying a shot. I probably tapped the thing 20 times and threw it on my bed 10 times. I took a piece of paper and tried cleaning out the lens. I took the battery out and blew as hard as I could in that area. I tapped the plastic usb cover hard about 10 times. Up until that point it just kept giving me the error message. So finally I saw a suggestion that said to GENTLY tap the usb plastic thing while trying to turn on the camera. INSTANTLY the first time I tried it worked. I used q-tips to clean off the lens and other areas and used a piece of paper to get in between the lens to loosen any dirt. Ive been playing with it for about 20 minutes now and its working. All in all it took about an hour to get it to working, but now I have a $250 camera for 30 bucks. Thanks you guys! You are AWESOME!
Gave camera a good whack on the side with my hand as I turned it on. Seems to have done the trick
Gave this camera to my wife years ago. We have gotten some real impressive images and we have been totally pleased. Camera is well cared for but recently began the B18 problem. The lens would extend and retract but would sometimes get stuck out. Whacking it on the side seems to have reset it. We shall see.
My SD 500 had been a great camera till the E18 error came out of the blue. The last picture I took before the error was blurred, and wouldn't focus, then this error appeared.
My four year old G9 developed this the day I bought my Fuji X100. I think it is jealous. I have never experienced this error before and it has been dropped a couple of times. (whose hasn't after four years?) The lens is retracted, will not extend no matter what I do. I have opened this baby twice to clean the sensor (which is bullshit) and there is a video on YouTube on how to do it. A little dicey and you need to be gentle and patient. I am going to try that next, wish me luck.
My Powershot SX 120 is about 3 years old.
I let the battery run down while I was using it, and when I replaced the battery I got the message "Lens Error. Restart the Camera." When I couldn't "restart" I called Canon Tech Support. They gave me the sequence to remove battery, etc., and when the error was still there they said it requires a factory repair at $139, and also suggested a "loyalty" offer to trade in the camera.
That's when I found the E18 website and followed the steps. When I got to the step of tapping (relatively hard)the USB connection port, magically the camera started and is now working perfectly. Wow!! Wonder if someone should tell Cannon telephone tech people about it (lol).
I havent used my ps a410 for quite sometime and just today when I tried using it, the lens got stuck.
I tried turning the lens, it worked! Thanks
My lens was stuck and after reading how to fix it I tapped the usb port (Closed Cover)on a table and it worked!
This powershot A450 says "Lens error. restart camera" and shuts down.
I have protected it from dirt and unnecessary pressure on the lens.
my ixus camera bought few months ago had the problem of lens error. regret for not knowing this shortfall earlier, otherwise, I will not buy this camera. Canon has to arrest this problem, this is really a nuisance.
I've had my S21S for 6 years. 3 months ago the E18 appeared. Now 3 months later, I found this website and followed the directions and presto, my camera is back in service. Just in time for my son's t-ball opening day tomorrow. Still have to manually press the lens to retract, but it works.
My Powershot S3 is fairly new and always in a camera bag. No damage whatsoever. I stated getting the message as well. Very frustrating. I guess I should have researched better prior to making such an expensive purchase.
I've had my Canon PowerShot S2 IS for about 6 years and today is the first time I've had the E18 message. Glad to have found this information because I found nothing about it in the user guide.
I bought a Canon Power Shot A3200 IS in December 2011 and get the "lens error" message intermittently when focussing indoors. After the error message the camera just powers off and is fine when switched on again, until it happens again.
My IXUS105 has a lens error after only 14 months, it was not dropped or mistreated in any way and was hardly used and was always put back in its camera bag. The cost of repair at Canon far exceeds cost of new comparable camera.
I have had my Canon PowerShot A95 for many years. I love it except for its E18 errors. When it was fairly new, I sent it to Canon for repair. But after its return, it continued to happen with every use. But Canon told me to just turn it off, open the battery compartment, slide the batteries in and out, close the battery compartment, and restart my camera. That worked until last night. None of my tricks that I learned over the years worked. I thought it was finally dead as the E18 error was "permanent" and the lens was stuck in its open position. So before throwing the camera away, I found this site on the Web. Following the repair instructions (#2), using a can of dry air, I blew it around the lens opening. Turning it on, it immediately retracted the lens. So THANK YOU VERY MUCH! I'm sure I'll continue to have E18 errors, but now I have this new trick in my bag!
Follow-up on my post on January 6th-2012 : My PowerShot A60 is still working well after I put oil onto the lens movement. To people who want to try that: I think this solution of course only applies if your camera is getting quite old and the lenses have difficulties to move. For sure, do not even try it if it is broken, has a damaged part or other ... I did not get any sand or dust problem. Of course do not go at the beach right after applying the solution. But after a few days of removing the excess oil, the outer part of the lens dried and got okay. I hope my post can help some people.
I got an canon Ixus 120.15 for my christmas. It worked very well for over a year. My sister got the same one and on the same day the E18 came up. Now it sometimes workes but most of the time it doesn't. It was a very good camera. Hope the shop will fix it.. I'm very dissapointed in canon!!!
I bought a new powershot elephant 310 for my trip to the Galapagos islands and 2 days into my trip after 20 shots my lens will not tetract. I'm vey disappointed not to have a camera for my trip. No sand , no dirt just broken camera
My message here is to Peter who commented below and referred to me as a "Canonikans". You obviously know nothing if you put Sony at the top of the SLR Group. In both major survey on camera makers, Sony was ranked 26th and the 21 spot on point and shoots and Canon has been ranked 1st in both reports.
In the SLR segment, Sony was at 14th spot in DMC and 17th in the second. Funny, Canon ranked number 1 in both and Nikon placed 2nd and then 3rd in the SLR segment, Sony is not even in the same ballpark.
On the Point and Shoot cameras, Canon placed first in both reports and Nikon placed 14th and then 11th( a little rough for Nikon but they are definitely better at their SLR's than their point and shoot cameras).
I say this to defend your ridiculous remarks about even comparing a Sony to a Canon camera. Also, because of your remark about calling us "Canonikans". The Canons completely blow every point and shoot out of the water. Yes they get lens errors but so do every brand, do a search and you'll see. In fact, I would say Sony's get far more errors than Canons do, don't believe it just do a search for yourself and see. The bad part about the Sony is that when they do work, they have horrible photo quality to begin with. Anyone who owns a Powershot knows what I'm talking, for those that made the mistake of a Sony, you know exactly what I'm referring too. The quality photo quality of Sony is hideous. In fact, Canon is probably the most reliable point and shoot camera out there, not to mention the fact that they out perform every point and shoot in photo quality. All of the other brands are famous for lens errors too, maybe it's because people take them to the beach where there is sand or drop them on a hard surface. Sure products can just break on their own, I had two Olympus lens errors and horrible picture quality before moving up to Canon. I did nothing two the Olympus cameras to cause either lens error, they just happened. Granted, most of the older Powershots are far better than the newer digital cameras as a whole, maybe that's why so many people prefer to fix the older Powershots that they have. I just had my lens error repaired and it's working perfectly again now, actually better than it ever has! If you have them serviced correctly when they break and take care of it, they are the best cameras to own. Take it from a "Canonikans", I'm talking from a lot of experience as a photographer - something which I can tell you know nothing about!
I have two at once now, not happy at all !!
The ixus 70 and the powershot SX110 IS. I will have them checked but I hope it will not cost me too much money (like zero); I would happily leave Canon forever over this (I'm Sony for SLR, never looked back, forget what the Canonikans say...)
I have a Powershot A95. I tried the option of tapping the USB port on a desk. It got the camera working again.
Thanks for the helpful info.
I have big cameras but on long trips into the wild, dronen nights outs or just to have in your pocket with you all day, they are too precious to take along.
So that's why I have small pocket cameras aswell.
After worn out a lot of them I found the Canon Ixus 75, what an encredible beautiful pictures it made!
Just perfect, but yes I made trips on the beach, and yes it has been on bumpy roads so I also received the rrrrrrrrrr beep beep lens error, restart camera. Therefore I bought the Ixus 105, but only after a year this one also makes the error! I have learned from my previous experiences and really took great care of this one, so it shouldnt have happened!
I am actually very disappointed and also about the quality of the pictures, where are the beauiful colours, but I think I should post that on another website!
I have a Canon Powershot A3300 16 megapixel camera. I dropped it while it was on yesterday. I had a lens error but I forced it open and it was working fine. Today it wouldn't open by itself so I read somewhere that I should tap it while turning it on to snap it open. This works (just enough so i can pull out the lenses) but its not in focus so i put it in focus manually with my hands. It has trouble zooming in and out by itself and makes a lot of clicking sounds. I tried moving it into place... one click and its out of focus so i turn it more and hear more clicks until it is in focus. Even when I get it in focus it cannot zoom in and out by itself. When i shut it off it doesn't close on its own either.
I don't think its a sand or dirt problem since I dropped it while it was open. I did all of the steps though (cleaned it, tapped it, everything) but so far the only thing that works is pulling the lenses out or banging it until the lense pops out enough for me to manually focus it.
Is there a specific way I should be turning it? Can I get it so that it finally can click itself into place and zoom in and out by itself?
Mine was Canon Power Shot SD550 model....
I have no idea what exactly worked....I just followed the instructions...took the battery out and then in, in record mode...also used my hair dryer in cool air mode for few seconds in front of the lens as well as, tapped the USB side of it and it worked. Thank you very much!
I had E18 in the SD300 bought for a penny on eBay. The symptoms were:
- motor spins, but lens stays retracted
- when I tried to "help" the lens by turning it by hand, a grinding noise was heard.
I followed these two excellent guides
to take the camera apart and get to the lens gears. One of the gears turned out to broken (see pictures: https://picasaweb.google.com/117699353199726915573/CANONIXUS?authkey=Gv1sRgCNnqvvbLzuHpAw#5700180630301907330 ).
The repair options: to buy the gear (part number W0016) from HK or US dealers on eBay (7-10 Euros) or, better, buy the entire lens assembly for 13-15 Euros, and get the gear from it. As the last resort, the entire lens assembly can be replaced (you will have to move the CCD to the new lens in this case).
I dropped my SD1400 IS and the lens is now stuck out. The lens is like at angle now. How do I fix this?!
For the guy below that dropped his SD1300 in the sand. That's a temporary fix, the error will come back almost every time. Getting it serviced by a shop is usually the best bet, these cameras seem to be perfect once correctly serviced. The sand will move around in time and you'll be back to the lens error when you need it most. Getting it repaired properly is the best option.
Have PowerShot SD1300 IS. Fell at beach with lens opened and would not close (gave error and shut down). Did suggestions but didn't work at first. When I lightly tapped base while turning on power button, it finally closed. Working OK now. Thanks!
I got the E18 error on my Canon PowerShot A60. It has been working well for the last 7 years and nothing special happened to it recently: no sand or it has not been dropped. I think it is just getting old. I turned it on and off many time to see that the lens motors were moving slow and were kind of working a little hard to make the lenses move. So I guessed after 7 years it was time for a refresh. I put a little lubricating houshold oil in between the two lens moving parts (I guess any clear oil would do a similar job, olive oil may taste good) :). There is two concentric moving parts, so I put oil at two places in-between the two lens moving parts.
Now everything is working well. The lenses are moving at a faster speed with less difficulties. Only time will tell me if this easy solution will last. Of course the outside of the lens is a little bit sticky because of the oil, so you need to be more careful with dust and use a tissue to remove excess oil from time to time.
I guess not all E18 errors are that easy to fix, but at least it works for my case. I hope this post can solve other people E18 problem.
My 6month old Cannon powershot ELPH100HS got this error. I followed all the steps (except compressed air) in http://www.youtube.com/watch?v=AkEfnF6zVxc--very helpful, but they didn't work. I feel as if there's dust or something in the lens still. thanks
I have a Canon IXY Digital 600. I'm not sure if the battery died, or the camera accidently turned on in my pocket... but the lens got stuck in the extended position. Now I have the E18 error too. :(
The lens no longer comes out when turning the camera on. When I turn the camera off it beeps about 5 times and shows this message: Error with lens. Will shut off automatically. Restart camera. I contacted Canon about 5 days ago and have not gotten a reply yet so I emailed them again today. We'll see what happens. It was a great camera when it was working
I have a Power shot SX200 cannon camera, I was using it to take a picture outside and I extended the lens, after that the camera hanged. so I turned it off and the lens didn't go all the way back in. And When I try to turn it on, it will say "Lens error reset camera"!!
I have an IXUS 100,and it would not respond to power other than Lens Failure. After trying all recommended remedies, there was no success. I bit the bullet and took off the front and back covers, disconnected every ribbon wire plug I could find, replaced them all and had success with all operations. Hope this helps somebody with there solution. All the wiring is ribbon wire with plugs so it is not daunting.
I bought a Cannon S3 IS sometime ago. The lens is stuck, but it only says Lens Error. I don't see the S3 included in your Lens Error 18. Is this the same problem?
Brand new Canon PowerShot A1200. Have used it maybe 4 times and taken maybe 30 pictures. Camera is still very clean. Out for a walk yesterday and took a few shots and the lense did not go back in when I power off camera. I get a lense error message (no E18 code) and the camera automatically shuts off. Tried the various methods to try to fix it and it doesn't work.
I bought the Canon IXUS 220 HS about a month ago from amazon. I then went to australia for a month about a week leter. 1 week in and I tried to zoom in to take a photo, when the zoom got to about x1.3 then lens retracted and the following message was displayed on the screen "Lens Error Will shut down automatically Restart camera". Everytime I tried to turn it on and use the zoom for the next couple of hours it would display the same message. The next day I turned it on and it was working fine, then the day after the error started again, and since then I haven't been able to use the zoom. This has really annoyed me because the only reason i got this camera was so I could take some good shots while I was in australia, when the camera works it's great, but having experienced this issue and having read about all the other canon cameras that have the same problem, I'm shocked that they have let it go on this long, it is a disgrace.
Canon Powershot SD780IS.
On vacation 1 year ago camera and just quit working - lens won't retract. Didn't get dropped or bumped. Camera was about 14 months old and used very little. Went to Walmart (in Cancun) and bought an inexpensive Olympus which has been working great. I also have a Canon Powershot S3IS that has a similar issue... the shutter is stuck and will not take pictures or record (unless you consider solid black a picture). Oh well, live and learn. I have purchased my last Canon product!
I am so glad I came across this forum! I'll admit, It was totally my fault that my camera was getting the lense error. I was playing with my Godson and the camera was on the floor with the lense out and I leaned into it. I went to the camera shop today, but since it was the day after Christmas they were closed. I decided I'd do some research on google, but didn't think I'd have much luck...well..I tried the whole turning the lense gently and I heard it click into place. I turneed the camera on again and to my surprise, NO ERROR! The camera is working perfectly again! Thanks so much to everyone for posting your tips on fixing the issue! I wish the camera was working for Christmas, but atleast I didn't have to pay money or send it away! Yay!
I HAD E18 ERROR MESSAGE AND I GOT IT RECTIFIED AT MATA ELECTRONICS( CANON SERVICE CENTRE) NO 86, SP RD, NEAR TOWN HALL, BANGALORE 2. MY CAMERA IS WORKING PERFECTLY AFTER SERVICE AND THANX TO MR VIJAY. CONTACT 9035871324.
It stopped working out of the blue. It was fine one minute than stuck the next.
OMG this is so strange, Mark-had the same problem with my Powershot A3150 IS on xmas eve and couldnt take pics on xmas(bummer).On boxing day while on this forum it just started working....rrrreallly?
i guess its skip work on xmas:/
Canon PowerShot S50. Couldn't take ANY xmas eve pictures due to this stupid error (very first occurrence of it, after 8 years of ownership)! Next morning, it was back to normal as if nothing had ever happened! Grrrrrrrr!
The above website had a lot more things to try to correct this problem. It worked for me!
Have a Power Shot S50 with E18 message. Used compressed air around lens and problem is gone! Thanks for the tip!!!
Back again - I tried Jim's suggestion about gently twisting the extended lens. Worked a treat. Thanks Jim. A much cheaper solution than taking it to Canon for repairs. Helen - Western Australia
This problem happened to my Canon IXUS 120 IS camera yesterday. Have been quoted $125 just to look at the camera. Alternatively, told it could be caused by the battery (another $79 to repair).
Had a powershot previously ... lasted about 3 yrs then started E18 message. Figured it old so bought new A1000IS. 3 months ... E18 started. I'm done w Canon if they won't fix it.
I've had an SD550 that has performed flawlessly for several years. The lens extended on a weak battery and now that a fully charged battery is in it gives the E18 message.
I have a Powershot G10 which had the same lens retract problem. This shows that this problem still exists in Canon's newer models.
I have a Canon Powershot SD980 IS and the lens would not retract. It was making a grinding noise and I got the lens error message. After looking through various online help support I called the local camera repair store. I was just about to spend the money when I tried your forum and MIRACLE all I had to do was gently twist the lens and it WORKED. Thank you for this information--you have saved the day, and the Christmas holiday pictures. xo
E18 error fixed! Gently twisting the lens worked a treat; there was a small click and the error disappeared. Brilliant, and thank you very much indeed.
Now it's my turn:( After 5 or so decent A510 camera years as a Realtor taking house pics, I finally got the infamous E18 error..... at a listing appt., no less. Tapping the padded side hasn't worked. Will keep trying all options from website's Suggestion page.
I almost cry when my cannon powershot sx220 hs, OMG, my fiance will kill me for messing with my cam, i didnt do anything in fact i'm the person who treat my cam like a bby that nobody can touch it.. i didnt abuse it. today is my friends 1st birthday of her son, and my cam got lens error, it totally ruined my night that i skipped my dinner just to fixed the camera, tried browsing the possible ways of solving, tried banging my cam, it still didnt work and tried removing and twisting the lens still didnt work, tried pulling out the lens forcibly and huh! it work i get back to dinner and had my share of dessert...ALHAMDULILLAH!
After ripping apart my s2IS a few years ago, twice and fixing it by jamming cardboard around the USM motor, it finally went back to doing its E18 error again. It became useless just as before. The cardboard trick did last a couple years though. I highly recommend going here: www.canonlenserror.com and following those intructions.
Its a similar thing. You wedge a piece of wood (toothpick in my case) at a certain position on the motor. I just did this fix tonight on the same camera and presto! It now works just fine again. Can zoom in/out as fast as I want or as slow as I want. Power on, power off. It still works perfectly every time. I assume or at least hope that the piece of wood shifting the motor to the side will last longer than a piece of cardboard doing the same thing. I will check back again if and when the evil error shows itself again. For now though, its working like new again.
Got E18 on my Canon PowerShot S400 Digital Elph just one day out of the blue. Lens started to extend and then got stuck. Now just beeps when trying to open and shows E18, the lens extended just a bit out of the body. Hopefully I can get it fixed using the info on this page. Bummer it got this error, because otherwise was a great camera, although has a few years on it.
On the S100 that someone just bought and got a lens error out of the box, well that's ridiculous. Take it back to the store and have them exchange it for another one.
For some reason my cameras that have never been serviced but just bought at retail seem to have this problem eventually. The few that I have had serviced have never acted up ever. Makes you wonder how these are built with the mass production of these products. It's funny that worked on by a technician and not under mass production, they seem to be more reliable and perform better all around. I'm planning on buying a new Powershot in April when it comes out. I will probably send it off to be serviced from day one. Again on that S100, take it back and get them to exchange it. If they tell you to send it in for warranty, do not accept that as a response. If it doesn't work right out of the box, that is ridiculous. I read that there was a bunch of Sony customers who would have that problem right out of the box. C'mon, this is Canon which is miles ahead of Sony and that shouldn't happen. The box might have gotten dropped before you bought it.
Bought Powershot S100... I got lens error at very first power-on out of the box
My ixus105 that I have owned just over a year and has the same problem. Not to mention my last cannon did the same thing too.
Cannon needs to improve this mechanical failure.
Because of this I am in the market for a new camera and i am sure it will not be a cannon product.
It is not the money i am out that bothers me. I am in Paris on vacation from usa and my camera is useless. The last time I was a trip to the F1 formula race in singapore then hiking around vietnam and also could not take a photo with my Cannon camera.
banging the camera upside down on the desk worked!
thank you so much.
To Brian below. The loyalty program that Canon has is about the worst deal out there. Never do that program, it's horrible when you do the math. They took you from a good model to one that is not as good. Many places with fix these for less than a hundred bucks. The shops that know what their doing will actually get the lens timed right, that avoids these lens errors all together, just don't get sand or dirt in there or drop it. Once these are correctly serviced, they're often much better with regards to the reliability than the way they come out during mass production. Getting one properly serviced is always better than the loyalty program they gave you. See you back here in six months when you need to have that one serviced. Sony is even worse. They almost all eventually do this, it's better to have it serviced right from the get go or have it serviced when it breaks. Much better than starting all over again.
I fixed my camera by following the steps in this youtube video.
I got a Canon SD96OIS on Thanksgiving that was partially working. The picture was blurry until I messed with the zoom control. I was able to take several shots then the lens started getting stuck halfway when powering on or off. I tapped it and got it to work a few times. Then when the lens was about 1/8 inch extended, I pushed it to close the lens all the way. Since then I have been unable to get it to extend despite tapping or trying to pull with my fingernail under the lens cover edge. I disassembled the front and rear cases but was not sure what to do since the lens assembly is buried in the middle. I put it back together and it is now a paperweight. I called Canon and they quoted $109 for the repair. They said I could trade it in under their Customer Loyalty Program and transferred me to their online store. I was told that for $109.99 I could buy a refurbished SD1400IS with a free leather case and 2GB memory card included. I agreed and made the order and they said I had 14 days to return it if I changed my mind. The total with tax came to $117.96. I should have searched for alternatives as I later found that the Elph 300 HS is a better camera and sells new for $150 with free shipping and no tax. I also saw new ones on eBay for as little as $129. http://tinyurl.com/7bdv846
I will probably try out the SD1400IS for a week and return it. Not sure if I will buy a 300HS or just use my old Sony camera.
I have an SX100 IS and it started having a Lens Error the day before Thanksgiving 2011 (no E18, just text). Thought it was the batteries, but unfortunately not. It did something similar when I fort got it, but it went away. Now it is continuous.
I had two Sony's that both did the same exact thing. I hadn't done anything that would have caused the problem.
This morning I took my Canon out which is three weeks old and it fell out of my hand, hit the tile floor and bam, the lens error. I'll admit this one was my fault.
I remember when the Sony's broke, the place that repaired them said that all of the brands do this. The Sony's were repaired and my daughter still has one of the Sony's and my wife and I use the other Sony as a spare. Both work great since getting repaired.
The Canon takes better pictures than any camera I've owned so I'm going to have this one repaired too. My point is, I've read it's all of the brands and not just Canon. In fact, from reading the boards and blogs all over the net, the Canons seem to be more reliable.
So yes this bites and even more so on Thanksgiving but from experience I can tell you I had two lens errors on the Sony and this is my first on a Canon since it was dropped. Canon's definitely take better pictures and are the number one pick in point and shoot cameras for a reason.
My Canon POwer shot SD990 It was working great. Then one day it stopped working, the lens is stuck half a way and the lens is not not retract and it displays the message "Lens error, restart camera" How can I fix this?
Sent my A75 in for the dreaded "black screen of death" CCD recall repair, came back working fine for a few months, then the E18 popped up. Tried all the online fixes to no avail. This camera has NEVER been dropped or exposed to moisture or dust, I always babied it. Thousands of users, all with the same problem, dozens of pages and forum threads dedicated to the same exact error, and Canon still refuses to acknowledge a chronic problem???
Yet another error,yet another camera.I love Canon but this is beyond a joke!
SX200IS little over a year old, no dropping or banging, one time just started the camera and got this error.
I have been using it for awhile. Overall no problems. Just have to watch when the battery is low. Pictures become slightly fuzzy.
Oh man, the Canon. I have been shooting with the Canon for a long time and it has been a a complete pain. I would love to know how other people feel.
I hit the camera and it worked! Thanks for the advise.
I found this website while searching to see if anyone else was experiencing same issue I have, mine is a powershot A3100-IS not very expensive, but thought it would last more than 11 months... Lens is stuck out and my messages reads "Lens Error, camera will power off, restart camera" it beeps several times and makes a funny noise as it tries to turn on. I have sent complaint to technical support and the told me to recharge battery and try again, well that didn't work so they want me to send it in to get evauluated, of course the repair will cost more than the camera as I've read from others, this is crazy, I'm glad to see there is a class action suit.
My camera has done this a few times. I thought Canons were supposed to be one of the best. I take excellent care of my camera and now at the worst timing possible it has done this and the lens won't go back down. Very disappointed!!!!!!!!!!!!!!!!!!!!!!!!!!
ive finally gotten myself a powershot S95. thinking i'll get great shots at christchurch BUT the moment i switched on my camera,
"LENS ERROR. SHUT DOWN AUTOMATICALLY. RESTART CAMERA"
killed my holiday =(
thank god to this webby ( while back in homeland) i hit the lens while switching on the camera, IT WORKS AGAIN!! =D
Had the lens error out of the blue on my Powershot A1100IS I bought last year April in the US. As I live in Belgium, warranty was no longer valid. First I contacted Canon: told me repair would cost 150 EUR (yes! more then the cost of the camera). So at first I though I'd just buy a new one. But then I gave internet a chance and stumbled on this great site. I tried a combination of the AV-cable, tapping on the side and softly wriggling the lens and yes - it's working again. Will clean it with compressed air to be sure. Thanks for the great tips.
It seems it is more than just having the lens not operating. I did the fix the way that it was recomended and it work for one shot and then would not retract and showed the same error. I think that it is the motor that is a fault and I think mine is shot.
I'm currently using my second Canon A610.
I used the last one for almost 3 years, including Bike, Kayac and other bad treatment. This second one made some 30.000 pictures (I converted it to shot Time-lapses)... and today, after few shots, it returned me an E18 error!
I try everything from this page except disassembling, but nothing worked.
My solution : (ONLY IF NOT WARRANTY COVERED)
Use a voltage selector charger in the charger input / INstead of 3.5V (nominal for my device), I put 4.5V and I started perfectly. I shutdown and restarted few times and now it's working with the insde battery.
Have the E18 error showing up on my Canon P/Shot S60. I have tried everything & it still does not work!
Never again will I buy a Canon, this is going in the bin!